This is a step to concretize the spirit of "serving the people" of the police force, while opening up a quick, transparent and effective connection channel between the traffic police force and the community.
In the context of complex urban traffic, people's feedback plays an important role in promptly detecting violations, congestion, incidents or inadequacies in traffic organization.
Previously, people may have difficulty finding the right contact unit or having to go through many intermediaries. Now, with the Zalo and Viber phone numbers of each team leader, the information will be transferred directly to the competent person handling the information right in the area in charge. This not only shortens the response time but also increases the individual responsibility of the unit commander.
From the perspective of administrative reform and digital transformation, this is a form of "opening" a multi-platform feedback received channel, from calling, texting, to mobile applications like iHanoi. Receiving both during and outside of office hours demonstrates the commitment to accompanying the traffic police 24/7 in accordance with the service requirements in modern society.
Moreover, publicizing the command phone number also has the effect of improving transparency and preventing negativity. When people can immediately report violations, violations or acts of harassment by officers, the Traffic Police will have more motivation to tighten discipline and order in performing their duties. This is also a way to strengthen society's trust in law enforcement.
It should be recognized that this reflection channel only maximizes its effectiveness when both sides - traffic police and people - are jointly responsible. People need to provide accurate, honest and timely information; while the traffic police need to ensure quick response, thorough handling and re- left the results to the people reporting. At that time, the interaction will not stop at the level of information exchange, but become a cooperative relationship, accompanying for a safe and civilized traffic environment.
In reality, the model of publicizing the phone number of traffic police commanders has been deployed at the Department level and many other provinces and cities. However, Hanoi - where traffic volume and population density are among the highest in the country - if implemented well, will become a model for community-based traffic management.
In the long term, the disclosure of contact information for commanders not only contributes to solving "hot" traffic problems, but also creates a foundation for building a traffic culture based on interaction and consensus between authorities and people. This is the most practical meaning: Turning the slogan "serving the people" into specific actions, measurable and spreading the belief in the innovation of the people's public security force.
