Since the two-level government came into operation, the My Tu Commune Public Administration Service Center (Can Tho City) has regularly received requests from people for support in handling administrative procedures. Through the review, the unit found that many particularly difficult cases such as the elderly and patients who cannot walk should be given priority. The locality has implemented a model "Supporting administrative procedures at home for people who are unable to travel by themselves".
Therefore, even on weekends and holidays, the Center Director and civil servants directly went to the household to support the signing of documents, signing of donation documents, inheritance division agreements and many procedures under the authority of the Commune People's Committee.
Mr. Pham Van Muoi (80 years old), residing in My Loi B hamlet, My Tu commune (Can Tho city), said that he is old and has weak spinal degeneration, so he cannot go far to sign an inheritance division document for his children. Thanks to the support of commune officials, the procedures were resolved quickly and conveniently. "I am really touched, because the government not only cares about the common work but also cares about and understands the difficulties of the people," said Mr. Muoi.
According to Mr. Nguyen Minh Tri, Vice Chairman of the Commune People's Committee, Director of the My Tu Commune Public Administration Service Center (Can Tho City), in the coming time, when there is a request, the unit will continue to review cases that are really necessary to develop a plan to support the settlement of procedures at home. The support is implemented in accordance with legal regulations, quickly and promptly, both ensuring the legitimate rights of citizens and improving the quality of service.
Similarly, in Lieu Tu commune (Can Tho city), the model "Supporting the reception and return of administrative procedure results at home for meritorious people, policy families, and poor households" has also been implemented, with more than 170 households receiving support. Priority areas such as Labor - Invalids and Social Affairs, Justice, Civil Affairs, Land Administration, Construction.
Mr. Hong Minh Quyen, Deputy Director of the Lieu Tu Commune Public Administration Service Center (Can Tho City) said - people only need to contact by phone, through the Hamlet People's Committee or mass organizations for guidance. After that, the staff will go directly to the reception house, support the file making, transfer the results to the Processing Center and return the results on site.
Mr. Quyen informed that the goal of the locality is to ensure 100% of administrative procedures related to the regime and policies for meritorious people, policy households, poor and near-poor households to be received, processed and returned results in accordance with regulations and in a timely manner. Thereby, the model not only enhances people's satisfaction but also demonstrates the image of a friendly, close-to-people, responsible government.
Similarly, in Long Phu commune (Can Tho city), civil servants of the Commune Administrative Service Center also directly visited people's houses to support the confirmation of authorization for the elderly, the sick, and people with difficulty traveling.
The procedures are handled quickly and in accordance with regulations, ensuring legality and the rights of citizens. During the implementation process, administrative civil servants not only guide the process but also acknowledge the thoughts and aspirations of the people to improve the quality of service in the coming time.
