Positive changes after 2 months
2 months since Truong Long commune (Can Tho city) implemented the 2-level local government model, Mr. Tran Van Do (65 years old) has had the opportunity to go to the Commune Administrative Service Center to carry out procedures for reissuing red books.
Mr. Do said that in July, when he heard propaganda information in newspapers and radio, everyone was happy because they helped him travel far. However, at that time, he was only in the situation of "listening" to the compliments of the people, but had not "seeing" the improvement of the two-level government.
"Today I went to exchange my red book, and was enthusiastically guided by the staff, giving me step by step instructions. While waiting, I used pre-prepared candy on the table. I am very happy that the locality provides professional and dedicated service, above all, it shortens the time, said Mr. Do.
Talking to Lao Dong, Mr. Nguyen Van Thang - Chairman of Truong Long Commune People's Committee - informed that according to preliminary statistics after nearly 2 months of operation, the locality has resolved nearly 2,000 records for the people. All documents were resolved on time and in a timely manner according to regulations.
During the working process, in addition to guiding people to be dedicated, the locality focused on listening to people's comments to continue improving service attitude when implementing the 2-level local government model. Mr. Thang said that this is a key point to help the locality receive the trust, satisfaction and consensus of the people.
In Long Binh ward, Mr. Trinh Minh Tinh - Vice Chairman of the ward People's Committee - said that up to this point, the locality has returned the results to about 1,100/1,200 received records. Currently, the Long Binh Ward Public Administration Service Center has no late payment records for the people.
"Regarding compliance with regulations, Long Binh ward will follow the instructions, specifically listing administrative procedures, arranging functional areas for people to implement. During the implementation process, we coordinated with the youth union to have peak days of launching, supporting people to carry out procedures, especially the disadvantaged, Mr. Tinh added.
Continue digital transformation, integrate all services
According to localities in Can Tho, the next part will be to continue to remove difficulties and obstacles to complete the data system, focusing on promoting digital transformation so that the Public Administration Service Centers of communes and wards are truly a destination, multi-service.
"We continue to improve propaganda work to the people about the correct policies of the Party and State. To continue to effectively implement the two-level local government model, especially at the Public Administration Center, we strive to promote digital transformation in many forms, the core being to resolve procedures quickly and conveniently for people, Mr. Thang added.
According to the Vice Chairman of Long Binh Ward People's Committee, the implementation of digitalization in the locality, in addition to compliance with regulations, also aims to reuse and exploit available data when people carry out administrative procedures in the future, thereby not bothering people in providing many documents.
"In the long term, we want our center to have enough agencies to carry out administrative procedures such as taxes, banks, etc. to facilitate the implementation of procedures for people. Thus, people do not need to go to any agency but just need to go to the center to solve the procedures, truly a destination, multi-service", Mr. Tinh expressed.
