"People ask - Government answers" Handbook: Information in hand
In Tan My ward, the virtual assistant model "People ask - Government answers" is taking effect. Ms. Thuy Trang, who came to make a birth certificate for her child, could not hide her surprise when the staff introduced this application.
"I am very afraid to wait when making the application. But now, everything is very convenient, just by operating on the screen, there is enough information for instructions, even information for the officer in charge" - Ms. Trang shared.
Another highlight is the integration of QR codes to guide procedures. Ms. Truong Thi Hanh, who came to register for business, said: "Now, just scan the QR code to know all the necessary information: documents to prepare, specific application form and instructions. Thanks to that, I submitted a complete application at the first time".
According to Mr. Nguyen Doan Dang Quang - Deputy Director of the Tan My Ward Public Administration Service Center, since its operation, the center has received more than 3,000 records and none of the records are overdue, thanks to making the most of technology to optimize the process. The virtual assistant model and QR code provide detailed information about 26 popular administrative procedures such as registration of birth, marriage, death, etc. with full documents, processing time, fees and illustrative forms.
"All instructions are intuitive and clear, helping people prepare well at home or implement online on the spot without having to ask many times" - Mr. Quang said, thanks to which the pressure on the staff has been significantly reduced.
The virtual assistant also provides diverse information such as government organization structure, leadership list, population and business data and even essential locations such as schools, hospitals, parks, etc.
With more than 4,200 foreigners living and working in the locality, the virtual assistant also has the ability to respond bilingually in Vietnamese - English, helping them access accurate information and perform administrative procedures easily.
Mr. Nguyen Minh Nhan - Vice Chairman of the Vietnam Fatherland Front Committee, Secretary of the Tan My Ward Youth Union - affirmed: "We not only want people to have quick and accurate answers but also aim to help them be proactive in completing procedures, spreading the culture of self-service and correct understanding of the law in the community".
Automatic kiosk machine to print forms
In Tan Hung ward, Mr. Nguyen Minh Thien - Vice Chairman of the Ward People's Committee - said that the center has equipped an automatic kiosk to create forms. "People just need to put their citizen identification card into the machine, choose the procedure, the machine will automatically fill in all the information in the form and print it out. People only sign and submit" - Mr. Thien shared. This solution helps people save time recording and do not have to spend money to buy forms.
Ms. Nguyen Ngoc Thanh, a resident of Tan Hung ward, came to request a certificate of marital status and expressed her satisfaction: "Previously, I had to fill out many documents by hand, which was quite complicated. But today, I just need to put my ID card in, the machine has automatically filled in the information. I find it very convenient and fast".
Ms. Thanh also commented that this model is very good and needs to be replicated nationwide, contributing to promoting national digital transformation.
GIS application: Easy to look up neighborhood information
After the merger, some neighborhood names in Tan Hung ward have changed, causing confusion for people. To solve this problem, the ward has built a website applying GIS technology (geographic information system). The website helps people easily look up, convert from old addresses and neighborhoods to new ones, and at the same time find locations on the map.
On the website, people can also find information and phone numbers of important positions in the neighborhood such as team leader, party cell secretary... along with the location of police headquarters, People's Committee.
Mr. Thien emphasized: "This model is built to be minimalist, making it easy for people to operate by phone or computer. It both saves people's time and reduces the burden on the staff".
These models both bring convenience to the people and demonstrate the determination of the Ho Chi Minh City government in applying technology, building a modern, professional and serviceable administration.
