QR code scanning, fast, compact, no need to wait
Ms. Le Thi Thu Thao, Head of the Public Administration Service Center (Phu Quoc Special Zone Center) (An Giang) said: Since the merger of localities, the number of people coming to complete procedures here has been very large. On average, there are 800 - 1,000 people coming to the Center each day, peaking at 1,200 people.
The list of administrative procedures (APs) received at the Center has been listed and publicly disclosed in accordance with regulations, helping people easily access information, carry out procedures in a transparent and convenient manner. APs are encoded into QR.codes, helping people and businesses when coming to transact simply to base on their needs, scan the corresponding QR.code code to access information and take the next steps conveniently, saving time, reducing paperwork but also transparentizing the process, improving the public service experience for all citizens.
Number of administrative procedures received at the Center: Commune-level administrative procedures have 396 procedures/70 fields; Provincial-level administrative procedures (Land Registration Office Branch) 8 procedures; vertical sectoral administrative procedures 25 procedures; inter-agency administrative procedures 3 procedures.
Publicizing the address and implementing the reception of reflections and recommendations of individuals and organizations for administrative procedures under their jurisdiction is carried out well, fully and in accordance with regulations. Arranging suggestion boxes, issuing opinion polls (paper and online forms - QR.code) to receive people's comments when implementing administrative procedures.
The implementation of administrative procedures through the National Public Service Portal brings many advantages to help citizens carry out all administrative transactions at any time, without being limited by working hours or locations, thereby improving transparency and clarity. At the same time, citizens can look up the status of dossiers and receive direct notifications via email to help monitor the process of resolving procedures conveniently and accurately, thereby receiving high consensus and support from citizens when deploying online dossier submission.
The Center has implemented the "Automatic Number Picking Application through the Zalo application when implementing administrative procedures" to help people get numbers and track serial numbers at home. This contributes to building a modern administration, improving people's satisfaction in resolving administrative procedures, and reducing the situation of crowded waiting at the Center. 8 points to support citizens to submit dossiers online (at the headquarters of the old Commune and Ward People's Committees) have also been effectively implemented.
Ms. Huynh Thi Ngoc Huong, a resident who came to complete business registration procedures, shared: I live in the An Thoi area, running from there to Duong Dong, which is quite far, so I registered the serial number first via Zalo. I found it very convenient, experienced it quickly. When I am far away, I don't need to go too early to wait for the number, and then wait until my turn to transact. I can be proactive in time, arrange work appropriately so that I don't have to be rushed anymore.
Upgrading to serve people better
Ms. Le Thi Thu Thao, Head of the Center, also said: The Center has arranged officials with expertise and experience in work at counters to receive and return results by field. For common administrative procedures, many dossiers have arranged 2-4 counters to ensure that citizens are served quickly and promptly, without having to wait long. Regarding the receipt of dossiers, there are clear and dedicated instructions, and in communication with citizens, they are always friendly and respectful.
Local authorities coordinate with the Department of Science and Technology to implement the solution of getting online serial numbers via the Zalo application from November 10, 2025. Currently, many people have started using it stably, recording positive and satisfactory feedback from people.
In addition to being easy to operate, intuitive, and convenient, it also helps reduce the load on the counter. Previously, if there were too many people, 1 counter would have 2 or 3 people at the same time, the efficiency would not be high, and people would also be uncomfortable, Ms. Thao said.
The center also expanded the area to have more spacious and comfortable seats, from 19 counters to 26 counters. The machinery system has also been re-equipped to be more modern, faster, helping to increase work efficiency. In addition, the area reserved for vulnerable people (older people, people with children accompanying, pregnant women...) has priority counters so that they can complete procedures faster, without having to wait" - Ms. Thao informed.
Mr. Tran Van Nghi, a resident coming to complete procedures, said: "I see that the services are now performed quite better than before, procedures are done quickly, and are enthusiastically guided. However, the needs of the people coming to do it are very diverse, very large, and there will certainly be more difficulties, so the Center will have to improve further to meet the needs of the people in the coming time. Especially expanding the scale and improving the quality of service staff.
According to Mr. Tran Minh Khoa - Chairman of Phu Quoc Special Zone People's Committee, the special zone is strengthening the training of more skills for the staff serving in the center. Not only to be proficient in processing procedures but also to have behaving skills, creating satisfaction and joy for people when coming to resolve procedures. In addition, continue to guide people on more operations in administrative procedures that can be resolved on the online environment to reduce inconvenience for people in waiting time. How to implement the goal of government close to the people, close to the people, serving people best.
