The end of the year is the time when customers have many travel schedules and frequently use their cars. This is also the time when the demand for car care and maintenance increases. Understanding that, THACO AUTO has launched a series of events "Customer care with Kia experts" at 09 showrooms in 06 provinces and cities including: Hanoi, Hai Phong, Da Nang, Ho Chi Minh City, Binh Duong and Can Tho.
At the event, customers had a chance to directly discuss technical issues when operating their vehicles with Kia Asia's leading experts, including: Mr. Jay Park - Director of Kia Asia Pacific Parts Service; Mr. Choi Hyunggyu - Technical Expert of Kia Korea Corporation; Mr. Rosfazli Bin Mustaffa - Technical Expert of Kia Asia Pacific, and a team of Kia Vietnam experts.
Sharing at the event, Mr. Rosfazli Bin Mustaffa - Kia Asia Pacific technical expert said: “One of the things that customers are most interested in is how to properly use the modern safety features on Kia cars. We directly guide customers on how to activate and adjust the steering systems as well as answer other questions enthusiastically. Dedication, professionalism, creativity, and support are the spirit of our team in the process of striving to bring the best service to customers in Vietnam”.
In addition to learning about features, technology, and safe operation, customers are also guided by the Kia team on basic vehicle inspection and maintenance at home. In addition, methods for handling problems on the road such as: placing reflective panels, changing spare tires, boosting batteries, using keys when the battery runs out... are also simulated by the Kia team in real life, thereby helping customers equip themselves with more knowledge and feel more secure during the journey.
Coming to this event, customers can also visit specialized functional areas with modern machinery and equipment systems. Through this, customers can better understand the maintenance and repair process at the service workshop and the benefits of using genuine spare parts. In particular, customers can also have their vehicles inspected for free and have their spare parts repaired and replaced at preferential costs.
Participating in the event at THACO AUTO Binh Tan, Mr. Nguyen Van Hieu - owner of Kia Sorento shared: “I bought the car a long time ago but there are still many features and technologies equipped on the car that I do not know how to use. The Kia expert team guided me very specifically and enthusiastically. This is an extremely meaningful and practical program for Kia car owners. The program also helped me feel more confident when handling minor technical problems during vehicle operation. Hopefully the program will be held more regularly in the future.”
Similar to Mr. Hieu, Mr. Nhan - owner of Kia Carnival, participating in the event at THACO AUTO Binh Duong was very satisfied with the quality of service that Kia provided. Mr. Nhan expressed: "From the stage of receiving the car, to consulting, returning the car, delivering the car, everything was very professional, the service consultants were enthusiastic and thoughtful. Besides the main activities of the program, I also experienced a test drive of the New Carnival model with many modern features and technologies".
In addition to the above attractive incentives, Kia car owners also enjoy a warranty policy of up to 5 years with unlimited kilometers; mobile car maintenance at locations far from the workshop (Mobile Service) for more peace of mind during use.
“Customer care with Kia experts” is an annual program to thank customers for their trust and support of the brand. This is also an opportunity for THACO AUTO and the Kia brand to listen to customers’ comments and feedback, thereby continuing to improve service quality, bringing the best experiences, in line with the spirit of “Dedicated service”.
