The Command of Cam Lam Commune Police, Khanh Hoa province has deployed rectification throughout the force, requiring officers and soldiers when carrying out administrative procedures to ensure the attitude and words in accordance with standards when contacting people.
Previously, on April 14, Cam Lam Commune Police received a petition from citizen N.B. A (residing in Bai Gieng 3, Cam Lam) reflecting on the fact that official V.T. K, grassroots security force of Suoi Cat village, had inappropriate words in the process of guiding administrative procedures.
After receiving the reflection, Cam Lam Commune Police proceeded to verify the incident. Working with functional agencies, Mr. V.T. K admitted to making statements as reflected, causing public outrage. This individual admitted his shortcomings and committed to adjust his words and attitude when performing duties in the coming time.
The first noteworthy point of this story is the very timely and frank response of Cam Lam Commune Police. The reception of people's feedback, verification of the case, requesting related individuals to acknowledge shortcomings and rectify the entire force shows a receptive attitude, not evading.
In the context of administrative reform being strongly promoted, this handling method of Cam Lam Commune Police is a plus point, contributing to strengthening the belief that all opinions of the people are listened to and resolved.
Another noteworthy point is that the Command of Cam Lam Commune Police, Khanh Hoa province has implemented rectification throughout the force, requiring officers and soldiers when carrying out administrative procedures to ensure a standard attitude and words when contacting people.
In the administrative environment, each official, regardless of level, when performing tasks, represents the image of the public authority. An unintentional word can reduce the prestige of the entire system. People can sympathize with procedural obstacles, but it is very difficult to accept disrespect in their behavior.
Reality shows that at the grassroots level, especially with part-time forces such as village security and residential groups, formal training in administrative communication skills is not always sufficient.
Many people work based on experience, bringing everyday communication habits into the public service environment. When there are no specific standards and are trained regularly, deviant statements are very likely to occur.
Therefore, the story in Cam Lam is a necessary warning for local authorities to review the entire way of building civil service culture at the grassroots level.
Communication standards are not something lofty. That is proper address, clear words, and patient attitude when guiding people, especially in sensitive situations.
But for those seemingly simple things to become habits, serious investment is needed, from building specific codes of conduct, organizing periodic training, to regular inspection and supervision.
More importantly, it is necessary to clearly define that service attitude is a core part of administrative reform. A procedure can be digitized, shortening the time, but if people still feel hurt in the process of contact, then the goal of building a service-oriented administration has not been achieved.
Public service standards must start from the smallest things, from each word, each way of behaving. Because those small things create a great feeling of people about a government close to the people, for the people.
