Vice Chairman of Da Nang City Ho Quang Buu, on behalf of the Chairman of Da Nang City People's Committee, has just issued hot directives on reusing information and data that has been connected and shared to solve administrative procedures (TTHC) for people and businesses.
Accordingly, the Chairman of Da Nang City People's Committee requested that 100% of officials, civil servants, public employees and affiliated agencies and units proactively exploit and reuse and absolutely do not require people and businesses to provide information already available in national databases, specialized databases, and documents that have been integrated and shared from VNeID.
In particular, Da Nang City People's Committee has publicly announced phone number 0236. 3825055 and email kstthc@danang. gov. vn to receive feedback on requesting dossiers that violate regulations. The City People's Committee Office will be the focal point for handling and reporting to the Chairman of Da Nang City People's Committee on violations.
This is a very drastic move by the leaders of Da Nang City People's Committee to change the operation of the administrative apparatus in the digital data era.
For a long time, one of the most common troubles for people when going to carry out administrative procedures has been having to bring many types of papers to prove the information that state agencies actually have.
From copies of citizen identification cards, household registration books, residence confirmation papers to many other types of papers, people often have to photocopy, notarize, and return them many times to different units.
This creates a paradox that the State invests heavily in building national databases, developing electronic identification systems like VNeID, but in reality, people still have to "prove themselves" with papers.
Therefore, Da Nang's direction carries a clear message: when data exists in the State's system, the responsibility for exploiting and using that data belongs to the agency that resolves procedures, not the burden of the people.
In other words, people cannot continue to be required to photocopy, notarize, and submit information that the State has stored in databases.
This is also an important principle of digital government. In the modern governance model, data must be shared, connected and reused between state agencies. If each procedure still requires people to return papers from the beginning, then digital transformation will only stop at replacing typewriters with computers.
Another noteworthy point in Da Nang's direction is the public disclosure of phone numbers and emails to receive feedback from people when requesting dossiers that violate regulations. This shows that administrative reform is not only in documents, but also associated with specific monitoring mechanisms.
In administrative reform, seemingly small changes sometimes have great significance. Because for the people, the practical experience at the one-stop shop is the clearest measure of governance quality.
In the context of Vietnam accelerating national digital transformation, changing the mindset of handling administrative procedures becomes particularly important. Technology can be invested quickly, but changing the working habits of the administrative apparatus is a bigger challenge.
Administrative reform, in the end, does not lie in big slogans. It starts from very specific things, such as ending unnecessary paperwork requests so that people no longer have to "carry" procedures that the administrative apparatus should solve itself.
