With only 3 days left until June 15, 2026, there are still nearly 3 million VinaPhone subscribers who have not completed subscriber information verification according to regulations. The network operator is strengthening many support solutions and recommends that customers proactively implement them early to avoid service interruptions.
According to statistics, up to now, 18 million VinaPhone subscribers have completed subscriber information verification. However, there are still about 3 million subscribers who need to be verified according to new regulations. With the deadline only counting days, the network operator recommends that customers proactively complete procedures as soon as they receive notifications to avoid unnecessary impacts.
Failure to authenticate on time can disrupt communication and digital transactions
According to regulations, subscribers who are required to be verified but have not completed procedures before the regulation takes effect (June 15, 2026) will be subject to handling measures according to the regulations of state management agencies. Specifically:
For regular subscribers, if they do not complete verification before June 15, they will be one-way locked (call and text to). After 60 days from the time of one-way locking and still not verified, the subscriber will continue to be two-way locked.
For subscribers who change end-to-end devices, if they do not re-verify according to regulations, the subscriber will be one-way locked after 2 hours. After 30 days from the time of one-way locking but still not verified, the subscriber will be two-way locked.
For subscribers whose information owner on VNeID refuses to confirm that they are using the subscriber number, users have 5 days to re-verify. If this time limit expires without verification, the subscriber will be one-way locked. After 60 days from the date of one-way locking, the subscriber will be two-way locked.
For all three cases mentioned above, if authentication is not completed within 5 days from the time of two-way locking, the subscriber number will be revoked and the contract for providing and using telecommunications services will be terminated according to regulations.
Service interruption can directly affect the daily communication needs of users, especially customers who use phone numbers to receive bank OTP codes, make e-wallet transactions, use online public services or serve business operations.
For business households, online store owners or employees who regularly transact with customers by phone, interrupting communication even for a short time can affect business operations, customer care and important transactions.
Strengthen customer support nationwide
To create maximum convenience for customers, VinaPhone has synchronously deployed many support solutions nationwide. Customers can perform online verification through the My VNPT application or go to VinaPhone transaction points for direct guidance and support.
At the same time, the network operator also strengthens personnel, expands consulting channels and promotes communication to help customers fully access information about the new regulations.
Since the Circular took effect, VinaPhone has maintained daily sending notification messages to subscribers who need verification, and at the same time arranged more than 1,000 transaction points and about 4,000 mobile verification points nationwide.
The support network is strengthened, especially in remote, isolated, difficult areas or places with many people who need to be guided to verify subscriber information.
VinaPhone said that the last days before the June 15 deadline are the peak period for verifying subscriber information. Customers need to proactively complete procedures early instead of waiting until close to the deadline. Verification only takes a few minutes but will help customers maintain continuous contact, ensure electronic transactions and avoid service interruptions according to regulations.
In the last days before the deadline of June 15, the number of customers performing authentication is expected to increase sharply. Therefore, VinaPhone also recommends that customers check their subscriber status and proactively complete authentication right now to avoid local overload at support points as well as ensure that service use is not interrupted.
With a widespread support network and many companion solutions, VinaPhone is making efforts to create all favorable conditions for customers to complete subscriber information verification before June 15, ensuring smooth communication and maintaining important electronic transactions in digital life.
