According to a report by the Electronic Information Center (under the Office of the People's Committee of Hanoi), since the launch of the iHanoi application, there have been 2,350 feedback and recommendations on the scene. Basically, the recommendations are received and answered by the units. The level of satisfaction and acceptance of people reached over 65%...
Of these, 1,654 petitions were processed, reaching 70.4%; 180 reported that the petition was rejected (7.6%); 272 reported petitions being processed (11.6%); 244 reflect pending petitions (10.4%).
Regarding the resolution of complaints and petitions on administrative procedures , as of August 8, there were 247 petitions. Of these, 42 complaints are pending (17%); 99 reported referrals for treatment (40.1%); 23 complaints have been resolved (9.3%); 83 complaints were rejected. Most of the complaints were rejected due to requests to resolve complaints about land procedures; Send unclear information.
To complete the application, the city has now added 40 traffic camera points on the iHanoi application. Expected, City. Hanoi will soon complete the QR code reading function of citizen identification cards; complete the function of receiving the Capital initiative; Introducing e-wallets to serve online payments ...
City People's Committee Office. Hanoi has organized the issuance and creation of accounts for civil servants and public employees throughout the city with 61/61 agencies and units (30 districts, towns and 31 departments, branches, branches and affiliated units). Participated in receiving and processing field feedback and recommendations on iHanoi.
Implement instructions and hand over administrative rights to allow the creation and decentralization of accounts for officials, civil servants, and public employees of agencies and units participating in resolving and handling feedback and recommendations.
According to the City People's Committee Office. Hanoi, agencies and units seriously implement and complete responses to people's petitions on time. In July 2024 alone, there were 1,441 petitions, of which 135 were overdue, accounting for 11.07%.
Also according to the City People's Committee Office. In Hanoi, assessments reflecting people's recommendations on the level of satisfaction and acceptance still account for a stable rate of about 65.6%; The level of dissatisfaction accounts for about 34.4%.
Through review, the numerical results reflect the recommendations that people rated as unsatisfactory. According to objective assessment, about 10% of them actually did not meet the requirements. The reason is that most of the content provided about the results of handling people is still general, without images or documents to prove it; or forgot to type the answer.
