According to the content of the decision, in communication and behavior with taxpayers, tax officials are not allowed to perform the following acts:
(1) Having inappropriate attitudes, behaviors, communication, and use of clothes in performing duties and public services with taxpayers that are not in accordance with the provisions of law and the tax industry.
(2) Committing illegal acts; abusing power, harassing, defaming, causing difficulties, inconveniences, and delays in performing duties and public services for taxpayers for personal gain; causing damage to the state budget; violating the legitimate rights and interests, honor, and dignity of taxpayers.
(3) Resent the Party's legitimate and legal requests of taxpayers in accordance with assigned duties and responsibilities.
(4) colluding, colluding, assisting taxpayers in violating regulations in tax management to profit individuals, causing damage to the state budget; disclosing information about records, documents, data and information related to the confidentiality of organizations and individuals or using that information for profit.
(5) Pushing, avoiding responsibility, lacking a spirit of cooperation, unfairness, impartiality, and not in accordance with the law in performing duties and public services to taxpayers.
(6) Resign to perform, extend the time to handle administrative procedures or arbitrarily request additional records and documents, pay costs outside the provisions of law; directly transact, request organizations and individuals to supplement and complete records outside the agency or unit, outside the one-stop department, except where otherwise provided by law.
(7) Receiving benefits in cash or fruit ( contrary to regulations) from taxpayers in any form.
8. Social networks or technological means are not allowed to be used to comment or share false information related to taxpayers.
9. Other violations of the law in performing duties and public duties.
