In the journey of sustainable development, Agribank always adheres to the motto "Taking customers as the center", considering dedication, prestige and responsibility as key factors in affirming its position and brand. Not only providing safe and effective financial solutions, Agribank also plays the role of a "shield" to protect assets and customer trust through specific actions every day. In which, treasury work becomes a "measure" of professional ethics; each surplus money detected and returned in a timely manner is a clear proof of the integrity and service spirit of Agribank officials.
Speaking numbers" prove transparency
Closing 2025, the following statistics are proof of the dedication of Agribank's treasury departments (data updated to December 31, 2025): The entire system recorded 25,718 surplus money items with a total value of more than 91 billion VND that were promptly returned to customers. In which, 24,459 items were returned to individual customers, the amount of 88,715 million VND and legal entities 1,259 items, the amount of 2,355 million VND. These figures not only show caution in nghiệp vụ, but also show a transparent operating system, putting customer interests first.
The integrity of Agribank officials is not unique but has become a uniform standard value system spreading throughout the system. Typical examples in this work include leading branches: Agribank Hai Duong branch continues to be the leading flag that has returned customers 5,383 items/total amount of 18,835 million VND, Agribank Northern Treasury branch: 1,120 items/total amount of 103 million VND, Agribank Dong Thap branch: 1,090 items/total amount of 5,959 million VND, Agribank Dong Nai branch: 821 items/total amount of 2,540 million VND, Agribank Ben Tre branch: 756 items/total amount of 2,427 million VND. These are clear proofs that Agribank not only manages assets by the system, but also protects customers' assets by the professional ethics of each bank official.
Honoring "Beautiful Flowers" in treasury work
Behind the impressive figures of the units is the image of transaction staff and treasury officers working silently with cash every day, with meticulousness, almost absolute accuracy and integrity. They are typical examples, contributing to spreading positive values throughout the system and community. Many individuals have clearly shown professional qualities when promptly discovering and returning large sums of money up to hundreds of millions of VND, typically such as: Ms. Le Thu Huong - Tu Ky Hai Duong Branch: 720 million VND/item; Ms. Phan Thi Xuan Chinh - Yen Bai Branch: 600 million VND/item; Ms. Dinh Thi Thuy Ha - Ayun Pa Gia Lai Town Branch: 500 million VND/item; Mr. Nguyen Tien Hoa - Quynh Phu Bac Thai Binh Branch: 500 million VND/item; Mr. Hoang Tran Tuan Minh - Song Than Industrial Park Branch: 465.5 million VND/item; Mr. Tran Van Trung - Cho Gao Tien Giang Branch: 401.5 million VND/item.
Not only large sums of money, dedication is also shown through hundreds of small amounts of money returned every day - small details but creating great prestige, typically such as: Ms. Nguyen Thi Phuong Lan - Thanh Dong Hai Duong Branch: 384 items; Ms. Tran Thi Ngoan - Northern Bank Branch: 274 items; Mr. Han Tuan Anh - Vinh Linh Quang Tri Branch: 229 items; Ms. Trinh Ngoc Yen Nhi - Tan Phu Dong Nai Branch: 202 items; Ms. Le Thanh Hanh - Dien Khanh Khanh Hoa Branch: 153 items.
Those people are the "beautiful flowers" - contributing to nurturing a humane, responsible and reliable Agribank culture.
The biggest asset is "Customer Confidence
In banking operations, money can be measured by numbers, but customer trust is the most sustainable value. Each refunded amount is not just a responsibility but also a commitment to professional ethics, contributing to building a transparent, safe and humane Agribank image.
On the development journey, Agribank not only expands its scale, improves business efficiency and quality, but also persistently cultivates the cultural value system "Informity - Transparency - Serving customers". With Agribank, the most valuable asset is not only in scale or profit, but in the solid trust of millions of customers - nurtured by honesty and dedication in every action of each official and employee every day. That foundation has been and is helping Agribank continue to affirm its role as a key state-owned commercial bank, always accompanying people and businesses, protecting assets, preserving trust and making positive contributions to sustainable socio-economic development.
