Steady in researching, worried about losing customers due to price increase
From June 1, 2025, according to the provisions of Decree 70/2023/ND-CP and Circular 32/2025/TT-BTC, business households with revenue from VND 1 billion/year in some sectors are required to use electronic invoices generated from cash registers. To support the conversion process, the tax authority has identified June as the "peak month of accompanying", with a plan to organize dialogues and direct answers at the grassroots level.
However, actual records show that there are still businesses in Hanoi that are confused in approaching and implementing the new regulations. Lacking specific guidance, some business owners have considered adjusting selling prices to ensure profits, in the context of increased input costs and pressure to change management models.
At a barbecue nem restaurant in Ba Dinh district, Mr. Tuan (26 years old) - the owner of the restaurant - said he was researching to deploy electronic invoices but had not yet received direct instructions from the tax authority.
"I have opened many points of sale, now there is only one facility in operation. Revenue has decreased, costs have increased, now there are new regulations, so I am considering increasing the unit price from 35,000 VND/portion to 40,000 VND to compensate. However, I am also worried that customers will react if prices change, he shared.
He said he is looking to buy an cryptocurrency computer to meet the requirements, but is having trouble because of the lack of specific information: "I look through official newspapers and information portals of authorities, but I still don't know where to start."
Meanwhile, the e-commerce platforms that he registered to sell for sales sent emails with clear instructions on the process of applying the new regulations. I hope traditional stores like ours will also receive similar support to avoid doing things wrong, he added.
Waiting for specific instructions from the tax authority
At a small grocery store on Lac Long Quan Street (Tay Ho District), Ms. Hang - a business owner - said that she had been informed by tax officials about the implementation of electronic invoices, but had not been instructed on how to use cash registers or register for software.
They said it would be popular in late June or early July. Now I just have to wait, she shared.
Similarly, Mr. Minh - the owner of a grocery store specializing in selling household appliances in Cau Giay District - said that he had received a notice from the local tax officer about the upcoming implementation of electronic invoices. However, he has not yet received specific instructions.
I also do not know how much revenue is eligible, how to calculate money, and whether I will receive any support. Right now, I just know it's my turn," he said.
Mr. Minh said that some large businesses in this area have been instructed early and are implementing, while small businesses like his store may be implemented later. What worries him is the lack of official information leading to passiveness.
"I mainly get information through the press and media. The new tax officer came to notify, but did not give specific instructions. I heard that the conversion process caused many problems, and the procedures were not simple. I was just afraid of making mistakes, or not keeping up and being punished. Hopefully there will be specific instructions and time to get used to the new way of doing things, he shared.
