Profit after tax reaches VND591 billion
Despite market fluctuations under the impact of tariff information, in the first 6 months of 2025, Manulife Vietnam still maintained a positive growth momentum, recording impressive business indicators thanks to a reasonable investment strategy and a sustainable business foundation.
According to the financial report for the first 6 months of 2025, Manulife Vietnam's after-tax profit reached VND591 billion, total assets reached nearly VND145,000 billion, up 6% over the same period last year. With a charter capital of VND 22,220 billion, Manulife Vietnam continues to lead the life insurance industry in terms of capital scale.
Not only maintaining financial efficiency, Manulife continues to show its practical role as a companion to customers in the face of life's risks. Specifically, the company has paid nearly VND4,000 billion in insurance benefits to customers in the first half of 2025. Most recently, in the shipwreck in Ha Long, the insurance company quickly decided to pay more than 9.2 billion VND to the families of 6 unfortunate customers, contributing to helping the families overcome the difficult period.
Innovation in products, continue to digitize to better serve customers
According to Decree 46 and to meet the increasingly diverse needs of customers for insurance products, Manulife has introduced a "four-compartment of Green solutions" including: Green Uoc Mo - education accumulation solution, Green Tuong Lai - multi-purpose financial solution, Green Canfield - serious health insurance, and Green Sub-Cham - health insurance.
With the message "Chose Green for Health", these products are the result of the company's careful and in-depth research on trends related to finance, health, medicine, etc., with efforts to add practical protection benefits to customers. In addition to high flexibility and competitive fees, the "Green Solution Quadrangle" is also designed in a transparent and easy-to-understand direction. In particular, the Company also simplified the language used in insurance contracts, increasing visualionality to make it easier for customers to grasp information.
With a commitment to constantly listening to customer opinions and taking timely actions, since January 2025, Manulife Vietnam has launched the M-PS customer feedback received system, allowing customers' satisfaction at each touchpoint to be measured quickly and effectively. The insurance company also commits to contacting customers with bad experiences within 48 hours after receiving feedback to try to resolve problems.
In addition, to meet customers' online chat needs, the Manulife Live Chat chat feature has been integrated on the My Contract page and the Manulife Vietnam application, helping customers to connect with the companys staff anytime, anywhere to receive instant support. At the same time, the company continues to improve the insurance claim settlement process by applying automated technology to shorten processing time, launching an online document supplementation portal to help customers submit documents quickly, conveniently and safely.
Prioritizing the development of a team of professional consultants
In the context of insurance playing an increasingly essential role in health and finances for millions of Vietnamese families, Manulife deeply believes that investing in a team of professional, dedicated consultants with solid professional knowledge is a prerequisite to build and strengthen customer trust.
In the first half of 2025, Manulife Vietnam has pioneered the implementation of training essential knowledge of public health for consultants through a cooperation program with the Vietnam Young Physicians Association and the Institute of Preventive Medicine and Public Health Training under Hanoi Medical University.
Specifically, the program focuses on providing knowledge about infectious diseases and non-communicable diseases such as diabetes, cardiovascular disease, stroke, cancer - the causes of most current insurance payment requirements. In addition to theory, consultants are also instructed on how to read and understand test results, advise on health issues related to insurance benefits, thereby applying them to practical consultation.
This is a strategic step towards developing a team of professional "new generation" consultants with basic understanding of finance and public health, meeting the increasing demand for healthy living, while ensuring that customers find the most optimal protection solutions.
The company has opened MClass Saigon high-end office right at the financial center of District 1, Ho Chi Minh City and put into operation the first Mac Agency office in Hung Yen. The expansion of presence not only supports the activities of consultants in areas, but also helps professional insurance services reach closer to local people.
With a strong financial foundation and a strategy focusing on customer experience, Manulife Vietnam is pioneering in creating innovations in the insurance market. The business results of the first half of 2025 reflect the efforts of businesses in building transparent and professional insurance services and meeting the diverse needs of the people.
