Prioritize choosing reputable platforms and booths
To limit risks, consumers should shop on the application and official website of e-commerce platforms. Using the official platform helps ensure personal information security and also protects user rights throughout the ordering, payment and after-sales process. Shopee Mall booths or booths labeled Shop Favorite or Shop Favorite+ on Shopee are also considered one of the reliable instructions for users to shop safely during this occasion.
In parallel with choosing a booth, consumers should also proactively check carefully information such as the number of products sold, reviews, feedback from previous buyers as well as detailed descriptions to determine whether the product is suitable for their own needs.
Pay in the right channel, be careful in every transaction
Buyers should prioritize using payment methods integrated on the e-commerce platform, thereby ensuring that all transactions are recorded with clear protection mechanisms and regulations.
For orders placed on Shopee, the total value to be paid has been displayed on the Payment page and the Order Information page. Therefore, buyers need to pay special attention and be cautious with requests for additional money transfers outside the system, or additional payment instructions sent via links of unknown origin.
In the context of increasingly sophisticated forms of fraud, the impersonation of real people's images and voices also needs to be paid attention to. Buyers should not provide information when receiving any calls, messages or videos requesting to send bank login passwords, OTP codes, or taking pictures of the process of making money transfer transactions, even when the contact person claims to be an acquaintance or representative of the e-commerce platform.
As soon as any unusual signs are detected during the payment process, consumers should proactively suspend transactions and contact to verify information through official channels of banks, e-commerce platforms or functional agencies for timely support.
Proactively monitor and check orders
Consumers can proactively save the phone numbers of familiar delivery staff in their living or working areas to easily identify delivery calls placed from the exchange, and at the same time be more vigilant against strange calls impersonating shippers - a common form of fraud today.
In addition, filming the entire opening process is considered an increasingly popular and necessary habit. Opening videos are important evidence to help buyers protect their rights in case the product is missing, damaged or not as described. Consumers should also arrange time to check goods early to exchange and return them in time before Tet if problems arise.
