Ready to provide information and strengthen infrastructure
The storm is forecast to move along the coast from Da Nang to the north, until 4:00 p.m. in the sea area of Nghe An - Quang Tri, with the strongest wind level 12-13, gusting to level 16. Maintaining the direction and speed of 30 km/h, the storm then entered this area, causing a level 4 disaster risk on a 5-level scale.
In this situation, Viettel has implemented comprehensive response measures to protect the network and ensure stable service for customers. In 10 coastal provinces directly affected, Viettel has reviewed and inspected BTS stations, prepared thousands of generators and backup fiber optic cables, and secured all anten poles, lowered the load, fixed cable lines, upgraded transmission sources and added batteries at stations to increase resilience in case of power outage.
Viettel has also assessed provinces and areas likely to be affected by storm circulation, forecasting heavy rain to ensure on-site response plans in landslide, flood, and isolation areas.
To support the Government's command post and provinces in carrying out information rescue and search and rescue work, Viettel has prepared satellite phone systems, mobile transmitters and special solutions such as drones to connect fiber optic cables through areas cut off by floods and landslides.
To date, more than 470 information rescue teams have been deployed from all over the country, ready to support the provinces most severely affected by storm Bualoi. These teams are organized in specific professional groups such as BTS stations, fixed broadband and electromechanics, ensuring quick and efficient handling.
In addition, Viettel has put AI into operation, updated the network status continuously, smooth display from commander to personnel working directly, significantly reducing the time to fix the problem, the average service recovery time is 30% faster than before.
Customer care and support
Viettel plans to send warning messages to more than 8 million customers in affected provinces, advising people to fully charge their batteries, prepare food and drinking water, check safe accommodation and limit travel during the storm to ensure their safety and maintain smooth communication. Solutions to support customers with communication packages and free charging points will continue to be deployed by Viettel according to the actual situation in the provinces. In addition, Viettel promotes 20% for customers who deposit cards in provinces affected by the storm from Thanh Hoa, Nghe An, Ha Tinh, Quang Tri, Hue with a scale of 3.3 million customers and postpones one-way blocking for postpaid subscribers to ensure communication.
Viettel's customer service system has also been supplemented with additional personnel, incident information and customer support 24/24.
For goods transported during the storm, Viettel Post has implemented a high list, moving to higher ground to avoid flooding and water seepage. Customers will be notified of the order status and the possibility of late placement due to the impact of the storm.
assessing this as a strong storm, right after storm No. 9, so the damage could be large, Viettel has now made a plan 4 on-site ready to respond to storm No. 10. The goal is to ensure waves for the Government's command posts, provinces and Viettel's command posts to serve the work of storm response management, ensuring the fastest communication support for people." said Lieutenant General Tao Duc Thang, Chairman and General Director of Viettel Group.
