The Civil Aviation Authority requires 3 units to have the following contents:
For Noi Bai International Airport. Pursuant to Clause 1, Article 68 of the regulation, "A airport enterprises decide to lease premises to organizations and individuals under their management and use rights to provide aviation and non- considered aviation services according to regulations".
Accordingly, this unit needs to coordinate with the Northern Airport Authority to verify and clarify the contents reported by the Newspaper.
Check compliance with the provisions of Clause 5, Article 70 of Decree 05/2021/ND-CP of the Government on management and exploitation of airports (Decree 05/2021/ND-CP) of organizations and individuals providing non- airline services at passenger terminals.
Timely correct inadequacies that affect service quality and legitimate rights of customers.
The Civil Aviation Authority also requested the Vietnam Airports Corporation - JSC to strengthen the direction of non- aviation service provision at airports.
Review the prices of goods and services, especially food and beverage services, to ensure that the selling price is commensurate with the quality and not too high compared to the general level of goods and services of the same type.
Timely correct any inadequacies that affect the quality of service provision at the passenger terminal and the legitimate rights of customers.
Publicly post prices.Ensure civilization, politeness, and thoughtfulness.
For the Northern Airports Authority, the Civil Aviation Authority requests, presides over and coordinates with Noi Bai International Airport to verify and clarify the contents reported by the press; strictly handle organizations and individuals with violations (if any) according to regulations.
Strengthen inspection, supervision, reception of customer feedback and recommendations, preside over the settlement of feedback and recommendations according to the responsibility of the Airport Authority as stipulated in Clause 4, Clause 8, Article 9, Clause 4, Article 70 of Decree 05/2021/ND-CP dated January 25, 2021.
The Civil Aviation Authority of Vietnam informs agencies and units to implement and report the implementation results to the Civil Aviation Authority of Vietnam before 4:00 p.m. on July 11, 2025.
