Not only receiving and processing dossiers at headquarters, the Gia Phuc Commune Public Administrative Service Center, Hai Phong City also organizes working groups to directly go to homes to support the elderly and people in particularly difficult circumstances to carry out administrative procedures according to regulations.
Recently, officials and civil servants of the Gia Phuc Commune Public Administrative Service Center came to the family of Mrs. Nguyen Thi Chat, 90 years old, in Phuong Bang village, to carry out procedures to certify signatures as required. Due to old age and weak health, she could not directly come to the Transaction Center.
Immediately after receiving the information, the Center sent professional civil servants to bring complete dossiers, forms and necessary means to the place to carry out procedures in accordance with the law.
At the family, the Center's staff cordially inquired about their health, explained clearly and understandably each document content before carrying out the signature certification. The entire process from checking information, verifying personal information to guiding signing and completing dossiers was carried out carefully and accurately, ensuring legal value and the rights of citizens.
This is also one of the practical contents implemented by the Gia Phuc Commune Public Administrative Service Center to effectively implement the Project "Friendly government, serving the people", contributing to building the image of cadres and civil servants who "respect the people, are close to the people, understand the people, learn from the people and are responsible to the people".
In the coming time, Gia Phuc Commune Public Administrative Service Center will continue to maintain and expand the model of supporting administrative procedure resolution at home for eligible subjects; and at the same time promote the application of digital transformation, improve the quality of public services, contributing to the goal of leaving no one behind in the process of administrative reform, building a modern, professional, transparent administration and serving the needs of the people better and better.
