However, there are still many low-configuration computers, equipment that has been degraded, not meeting the requirements of digital transformation and the increasing workload.
Investing in machinery is right, necessary, but not enough. Computers are just tools, people are the subjects that create value.
A high-configuration computer cannot automatically process documents, and a digital system cannot replace the thinking, responsibility, and capacity of law enforcement officers.
That is the reason why with the same equipment system, some places resolve dossiers quickly and people are satisfied; but there are also places where dossiers are still slow, officials are confused, and people have to wait.
The machine does not determine service quality, the user of the machine decides.
In the digital administrative environment, officials have the full right to request to be equipped with high-quality machinery.
Because, records and data are increasingly large, nghiệp vụ software is increasingly complex, an old computer will become a "bottleneck", reducing labor productivity.
But people also have an equally legitimate right, which is to require the contingent of cadres to achieve high qualifications.
No one wants to witness new generation computers placed on the desk but officials do not exploit modern applications and machines with low utilization capacity, which is a great waste.
Digital transformation is not a race to buy equipment but a revolution in people.
A cadre who is proficient in technology can maximize the value of the machinery system. Conversely, cadres who are weak in expertise and digital skills, even if equipped with expensive equipment, will not create commensurate efficiency.
Therefore, every dollar of budget for machinery must go hand in hand with investment in training, fostering and screening of staff.
There can be no digital government if officials do not have digital capacity, there can be no modern administration if working mindset is still outdated.
What people really need is that dossiers are resolved on time, procedures are transparent, professional service attitude, accurate answers and the dedication of officials.
In other words, people do not enjoy computers, official cars or office buildings. People only enjoy the values that the team of officials creates from those means.
Broken machinery can be replaced immediately, but incompetent officials are not easy to replace in a day or two.
Therefore, high-level officials go first, high-quality machinery follows.
