Regarding the call to boycott the chain of Mrs. Lien's Clean Rice restaurants - one of the most popular affordable rice restaurants in Ha Long city - the Propaganda Department of Ha Long City Party Committee, Quang Ninh province quickly took action.
The Propaganda Department of the Ha Long City Party Committee requested the City's Department of Culture and Information to coordinate with the City Security - Police Team to work with the owner of Ms. Lien's Clean Rice business, the customer in the clip and related parties to clarify the content of the incident.
The investigation results will be widely publicized on mass media and social networking platforms, in order to transparently inform public opinion.
At the same time, relevant units need to send reports to the City Party Committee's Propaganda Department before 5:00 p.m. on September 17, 2024.
This is a timely and necessary move, very welcome from the authorities of Ha Long city.
Because the boycott of Mrs. Lien's Clean Rice restaurant chain in Ha Long is being called for, it is a serious matter that has been creating negative information and public opinion on social networks.
On September 16, Mr. Dang Thai Ha - restaurant manager and customers had a meeting at the Ha Long Department of Culture and Information, with the participation of representatives of several functional agencies.
Mr. Ha admitted that during the process of contacting customers, the information exchange was unclear, the behavior was unreasonable and sometimes the attitude was not up to standard, which could cause misunderstandings, frustration and dissatisfaction for customers.
Mr. Ha sincerely apologized to the group of guests, said that he was deeply aware and learned from his own experience, and would continuously improve the behavioral culture of the facility and service staff to contribute to building the business environment of the city's tourism.
The restaurant owner finally admitted his mistake and apologized, which is very commendable and forgivable because of the principle of hitting someone who runs away, not someone who comes back.
However, this incident is also an important lesson for food service establishments, not only in Ha Long but also across the country, about maintaining service quality and service attitude in all circumstances.
Although it is known that Ms. Lien's Clean Rice restaurant's refusal to serve customers is ultimately a matter of mutual agreement and does not violate the law, it is still condemnable in terms of morality and humanity.
In particular, when comparing and associating with many restaurants and hotels from the Central region to the North and right in Ha Long city, after the storm and flood, many establishments provided free accommodation services for relief groups and people severely affected by natural disasters.
And this has had a negative impact on the image and people of Ha Long - one of the most important tourist destinations in the country.
Finally, the incident also shows the importance of information control and quick response by authorities in dealing with incidents that can negatively affect the local tourism image!
