The above request of Khanh Hoa Provincial People's Committee shows the spirit of substantive administrative reform, aiming directly at the "block" that has existed for many years.
In the plan to implement negative prevention measures issued in January 2026, Khanh Hoa does not stop at general slogans, but concretizes it with a very clear, easy-to-understand, and easy-to-monitor requirement.
That is, officials who receive dossiers must be responsible for providing full guidance from the beginning, and must not allow the situation of multiple supplements to make people tired and businesses discouraged.
Long-standing reality shows that repeated requests for dossier supplementation are one of the common manifestations of sluggishness.
People and businesses "run back and forth", losing time, effort, and costs, while public authorities push the burden of responsibility to the procedural person.
Many dossiers are "soaked" not because the law is complicated, but because officials did not review carefully from the beginning, or there are signs of deliberately prolonging it to have to ask - give.
Therefore, the requirement "not to supplement more than once" is to determine that responsibility belongs to the resolving agency, and cannot be pushed to the people, preventing harassment.
Officials of public authorities must be responsible for providing full and accurate guidance right from the first reception. This requirement is also closely linked to the goal of digital transformation, publicity, and transparency that Khanh Hoa is pursuing.
When procedures are standardized and digitized, and officials are no longer "ambiguous" to be flexible and arbitrary, the rights of people and businesses are better guaranteed. At the same time, this is also a clear basis for inspection, supervision, and handling of responsibilities if officials intentionally violate.
Khanh Hoa's approach shows that administrative reform does not necessarily have to be large, costly projects, but starts from very specific, practical regulations that hit the frustrations of society.
Just one sentence "no request to supplement dossiers more than once" but if implemented seriously, it will save society a lot of time and costs, and most importantly, strengthen people's trust in the public apparatus.
Of course, for this regulation to go into life, it cannot just stop at documents, but attach personal responsibility, strengthen surprise inspections, and publicize the results of handling violations.
Doing it drastically like Khanh Hoa, administrative reform will bring satisfaction to the people, turning the slogan "take people and businesses as the center" into concrete, measurable actions.
