The National Assembly has passed the Law on Digital Transformation with 8 Chapters and 48 Articles. This Law takes effect from July 1, 2026.
This Law stipulates digital transformation, including principles and policies on digital transformation; national coordination on digital transformation; measures to ensure digital transformation; digital government; digital economy, digital society; responsibilities of agencies, organizations, and individuals in digital transformation.
Contents in the fields of data, electronic transactions, network security, telecommunications, artificial intelligence and other specialized fields are implemented according to the provisions of corresponding laws and must ensure consistency with the principles and requirements specified in this Law.
The Law on Digital Transformation also stipulates the possibility of universal access in using online public services.
Accordingly, agencies providing online public services must ensure that users can easily access and access, especially people with disabilities, the elderly, children, people living in border areas, islands, ethnic minority mountainous areas, areas with difficult and extremely difficult socio-economic conditions and other vulnerable groups.
Agencies providing online public services are responsible for periodically self-assessing the level of popularity and access to online public services; publicizing the evaluation results; receiving and processing feedback from organizations and individuals and taking timely remedial measures.
The law also stipulates that the information system for resolving administrative procedures and the information system participating in handling administrative procedures and providing online public services must be designed to measure and monitor service quality in real time, including speed, stability, processing capacity, automation level, user experience and network security assurance.
State agencies are responsible for complying with standards, regulations, and technical requirements to provide quality and effective online public services in the digital environment; have measures to overcome and guide replacement plans when incidents occur.
Promptly handle technical errors, arising problems and publicize on the National Public Service Portal, the Agency's Electronic Information Portal, contents such as service quality commitments; quality monitoring indicators in real time; feedback and incident handling mechanisms; service quality improvement results...
The quality of online public services must be continuously improved based on independent evaluation results, user surveys and actual data usage.
