Chairman of the Hanoi People's Committee Tran Sy Thanh has just signed and issued a Directive on the personalization of the responsibilities of heads, cadres, civil servants, and public employees in agencies and units for the occurrence of delays in handling administrative procedures for people and businesses.
The Directive clearly states that in recent times, the city's administrative reform work has been given attention and direction by the City Party Committee, People's Council, and People's Committee towards building a modern and effective administrative system that better serves people and businesses.
The city's administrative reform work has had many positive and clear changes, the results of administrative reform have been recognized and highly appreciated by the Central Government and the people.
However, the settlement of administrative procedures for people and businesses at some agencies and units still has delays, inconveniences and harassment. This reduces the trust of people and businesses in the government, negatively affecting the investment environment and socio-economic development of the city.
The head is jointly responsible for violations by subordinates
To enhance the responsibility of heads, cadres, civil servants, and public employees, improve the quality and efficiency of handling administrative procedures, the Chairman of the City People's Committee requested directors of departments, heads of city departments and branches, Chairmen of People's Committees of districts, towns and cities to implement the personalization of responsibilities in handling administrative procedures.
Accordingly, the head of the agency or unit must be directly and comprehensively responsible for the progress, quality, and effectiveness of handling administrative procedures at the agency or unit under his/her management; organize the review, standardization and improvement of the handling of administrative procedures, ensure transparency, on time, minimize time and costs for people and businesses; promptly handle feedback and recommendations from people and businesses related to delays and troubles.
If violations occur within the scope of management, the head must bear joint responsibility, even in cases where violations are committed by subordinates.
For civil servants and public employees directly handling administrative procedures, the Chairman of the City People's Committee requires proper implementation of legal regulations and announced processes and deadlines for handling administrative procedures. Be responsible for each dossier and procedure assigned for handling; do not arbitrarily request additional dossiers or extend the processing time without a legitimate reason; Dedicated and honest service attitude, ensuring the legitimate rights of people and businesses.
The heads of agencies and units must specifically explain to superiors and the City People's Committee about the situation of delays, inconveniences or violations occurring at their units. All civil servants and public employees directly handling administrative procedures must clearly explain the reasons for each dossier being delayed or not being resolved in accordance with regulations.
Clearly identify personal responsibilities, for each violation, it is necessary to clearly identify the responsibilities of each individual including: The head, civil servant, and public employee directly performing. Do not let blaming or avoiding responsibility happen.
The head who causes delays, harassment, and harassment within the management area without promptly handling or showing signs of cover-up will be strictly handled according to regulations, including dismissal or dismissal.
The City People's Committee assigned the City Public Administration Service Center to be an important unit in controlling the quality of handling administrative procedures, responsible for closely monitoring, urging, and monitoring the progress of handling administrative procedures of departments, branches, sectors, People's Committees of districts, towns on the City Administrative Procedure Information System.
The Department of Home Affairs and the agency in charge of inspection, supervision, evaluation and disciplinary action against cadres, civil servants and public employees who violate the law in handling administrative procedures.
