In addition to the smart grid solution to provide safe, continuous and stable electricity for the capital, Hanoi Electricity Corporation (EVNHANOI) identified the digitalization of all business activities and customer services as an urgent task that needs to be implemented with specific plans.
With the provision of 100% online electricity services on digital platforms, now, with just a few operations on a mobile phone or computer with an internet connection, electricity customers in the capital can perform all electricity services anytime, anywhere, 24/7.
Customers can register to buy electricity, change contract information, extend, terminate electricity purchase contracts, temporarily stop using electricity... on the customer care ecosystem of the Capital Electricity Industry such as website: evnhanoi.vn, EVNHANOI App, Chatbot on Messenger application, National Public Service Portal...
Along with that, users can look up all information about electricity, from meter reading schedules, power outage schedules, to being able to send requests and monitor the progress of electricity services right on the application such as new electricity supply services, electricity purchase and sale contract services (signing, changing, adding information,...); services on measuring equipment (checking, testing)...
In particular, on the EVNHANOI App, customers can also monitor daily and monthly electricity consumption indexes and set electricity usage warning thresholds. Just select “Warning output threshold (kWh)” or “Rate of electricity output increase compared to last month” and customers can set the number (kWh) or rate (%) they want to be warned.
This can be considered one of the "revolutionary" features when electricity users can know exactly how much electricity their family uses each day, thereby planning to use electricity optimally and more economically.
With the advantage of being the leading political, economic, cultural and scientific center of the country, along with a synchronous, complete and modern telecommunications infrastructure and the technological acumen of the people, up to now, the digital transformation of EVNHANOI's Business & Customer Service has brought about many encouraging results.
The rate of level 4 online electricity services provided to customers reached 100%; The rate of work records in the field of Business & Customer Service processed online by electronic means reached 100%; Digitization of records and contracts for purchasing household electricity with new customers by providing electronic electricity purchase contracts reached 100%, customers paying electricity bills without cash reached 100%.
Advances in science and technology are creating breakthroughs in convenience for consumers. Many corporations and businesses with foresight have quickly applied them to services to ensure the best interests of their customers.
EVNHANOI is also one of the enterprises that has caught up with this innovation trend, aiming at customer benefits, putting customers at the center of strategies to apply advances in science and technology.
Hopefully in the coming time, EVNHANOI will continue to bring customers new experiences and new utilities when using the services of the Capital Electricity industry.
