KPI of kindness

Việt Văn |

The U30 technology motorbike taxi driver is moderately tall, has dark skin, and his lips always have a constant smile, like a Japanese person. The cool, pleasant weather that he said he was so tired today. When asked why, he said that since he had a few minutes from morning until now, it was difficult to get enough KPI today. His norm is working 10-12 hours a day, earning 400,000 VND after deducting fuel, food, and app fees.

His first difference is always calling customers "teacher". Teacher, get in the car!, Teacher, follow the path you want to take!, Teacher, stay healthy, the weather is so terrible! - as if every customer is a virtuous lecturer on the street. He said: "I call you a "teacher" for a happy customer. Calling him, calling him, calling him is easy to get wrong. Once I called her, who thought she was in her 80s, then from then on, he stopped. He said that in this profession, "bomb-bombing" is not uncommon, there are "teachers" who live far away for both kilometers, running around, sweating their mother and children, and when they come to the place, they don't see anyone, calling them, they turn off the phone. Another time, it rained, I ran to theuot and wet place and the teacher was shocked and said: you have a place to keep, but a friend has come to pick me up!

But the day to "enough package" is the end of the day the app says "You have completed 22 trophies, reward an additional 150,000". He drove home, listening to the radio on the bus, his lips whistling, and he was in a bustling mood.

Another time, he welcomed a customer who was a bank specialist, holding a laptop and feeling like he had just had his KPI deducted and got into the car, which was a speed boost. Along the way, the lion asked about clever things, but he went all out of his way and was scolded by his boss at work.

He nodded and shared a few words and said: No one in this world is a boss. I also have a boss, the difference is just an app. The app doesn't say it but it deducts money. When he arrived, the other guy gave him an additional 30k. He said: "Not because I run fast, but because I listen to confidences".

You listen to the story of a motorbike taxi driver who has traveled more than ten kilometers but just laughed. And when the car stopped, he also gave him 30,000 VND even though this time you were the listener. The motorbike taxi driver smiled and told his friend: "In a city racing against deadlines, I still believe that kindness also has its own KPI, teacher!".

Việt Văn
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