Bringing the one-stop shop closer to the people
Saturday morning, April 18th, at the headquarters of hamlet 4, Vinh Trach ward, the loudspeaker sounded, reminding people to take advantage of coming to complete administrative procedures. The man holding the phone called and reminded: "Take it all away, doing paperwork is important...".
The atmosphere at the application receiving point is quite bustling. People come to complete level 2 electronic identification, confirm papers, ask about civil status procedures, land... Instead of having to go to the Public Administrative Service Center of the ward, now people only need to travel a short distance in the residential area.
Just completing the level 2 identification procedure, Ms. Bui Thi Toi happily shared: "I am not familiar with paperwork procedures, and I am also afraid that if I go to the Center, people will not do it. Now when I came to the hamlet headquarters, the children were very enthusiastic and happy. Doing a little is enough, the instructions are easy to understand and easy to do.
According to records, this is the fourth time Vinh Trach ward has organized the "Mobile Administrative" model. Service points are arranged at hamlet cultural houses, residential areas or suitable locations in the area, in order to create the most favorable conditions for people to access public services.
The implementation time is on Saturday mornings every week, from 7:30 am to 11:30 am. This time frame is suitable for workers, small traders and people busy during the week.
Mr. Huynh Van Kiet - Head of Hamlet 4, Vinh Trach Ward - said that many people in the hamlet work as hired laborers, pay little attention to paperwork or are reluctant to go to the ward because it is far and time-consuming. "This model is very close to the people. I see it as very effective, it needs to be replicated," Mr. Kiet said.
The transition from administrative management to service administration
According to Mr. Nguyen Hoang Phuong - Deputy Director of Vinh Trach Ward Public Administrative Service Center - when administrative procedures are resolved right from within the people, backlogs will be significantly reduced, reducing pressure on the one-stop-shop department of the ward.
Not only receiving dossiers, the working group also directly guides people to use online public services, register accounts, retrieve VNeID electronic identification passwords, and support operations on smartphones. This is an important step to improve digital skills for local people.
Statistics show that 100% of administrative procedures under the ward's authority have now been provided with online public services, including 184 full process procedures. All dossiers are received and processed on the electronic environment; the rate of online dossiers reaches 99.57%.
These figures show that administrative reform efforts at the grassroots level are not just on paper but have become substantive. When people are guided on-site, the psychology of fear of technology or fear of complicated procedures is gradually eliminated.
What is noteworthy is the change in service thinking. If in the past people had to go to the government, wait, and inquire in many places, now the government proactively comes to the people, guides them directly, and resolves on the spot.
From "passive reception" to "active support", from "administrative management" to "service administration", the "Mobile Administration" model in Vinh Trach ward is showing clear effectiveness.
In the context of promoting digital transformation and administrative procedure reform today, this approach not only helps people reduce hassle but also strengthens people's trust in the grassroots government. When officials are closer to the people, administrative procedures also become more friendly and accessible.
