Switching methods to digital management is a mandatory requirement
After implementing the arrangement of administrative units, the scale of management at the grassroots level has increased significantly. For example, in Hoa Cuong ward, Da Nang city, the natural area reaches 15.72 km2 with a population size of about 119,363 people.
The large population placed in the context of implementing staff streamlining according to the two-level government model has caused a large overload for the team of cadres and administrative civil servants. To solve the volume of procedures and dossiers arising every day from this huge population, the conversion of traditional management methods to digital management is a mandatory requirement.
Although the plan to build a digital government has been developed by Hoa Cuong Ward People's Committee and started implementation from October 2025, implementation still faces many difficulties. The biggest barrier for the grassroots level is the serious shortage of operating resources, including both human factors and technical equipment.
Mr. Truong Thanh Dung - Chairman of Hoa Cuong Ward People's Committee - shared: "When merging to implement two-level local government, both human resources, infrastructure and funding for the locality face many difficulties.
With limited funding, the locality faces many difficulties in upgrading machinery and building synchronous information infrastructure. In addition, training digital capacity for civil servants who concurrently perform many administrative tasks is also a major challenge, making the progress of public service digitization easily delayed compared to the set requirements.
Building a digital government system
To remove the above difficulties, local authorities determine that proactively building a digital government system is the core solution. Localities choose the method of completing as far as possible to detect the limitations of the system.
Mr. Truong Thanh Dung said: "We determine that we must proactively deploy to have practical products, thereby clearly recognizing limitations and shortcomings in order to promptly compensate and build an optimally operating digital government system. The locality determines that the third quarter of 2026 will be the time to test-run the digital government to detect loopholes and limitations that still exist, thereby overcoming them methodically before putting it into official operation.
The digital government system is built as a common focal point, connecting three basic subsystems: the system for leaders, the system for civil servants and the system specifically for people and businesses. Through this system, people can easily access it by computer to carry out administrative transactions or send questions directly to local authorities.
In particular, the system focuses on two core and most urgent utilities: searching for local information to increase connectivity with localities and resolving online public services. Mr. Dung emphasized the value of this solution: "To limit people having to go directly to the committee headquarters to resolve papers, we aim to conduct transactions on the network environment through this digital government system, creating maximum convenience for people.
To ensure that this solution is effective in substance, Mr. Nguyen Thanh Hong - Director of the Department of Science and Technology of Da Nang City - requested Hoa Cuong ward to pay attention to the accuracy of the database.
Mr. Hong directed: "Localities need to continue to improve digital data, ensuring that information is updated regularly, accurately, synchronously and has the ability to be exploited and shared effectively. Data must become the most important digital asset of local authorities.
