Going to the home to support vulnerable people
In My Tu commune (Can Tho City), the Public Administration Service Center is implementing the "Helping with administrative procedures at home" model for the elderly, sick, disabled and cases of inability to walk. Whether it is weekends or holidays, the Center's leaders and professional civil servants come to people's homes to support signing dossiers, donation documents, inheritance division agreements and procedures under the authority of the Commune People's Committee.
Mr. Pham Van Muoi (80 years old, My Loi B hamlet) said that he is old, suffers from spinal degeneration, and cannot go to the commune headquarters to complete procedures to divide heritage for his children. “Thanks to officials coming to his house, the dossiers are resolved quickly. The government works very dedicatedly and understands the difficulties of the people” - he said emotionally.
Mr. Nguyen Minh Tri - Vice Chairman of the Commune People's Committee cum Director of the My Tu Commune Public Administrative Service Center - said that the locality will continue to review needs, make a list of cases needing support at home to serve promptly and in accordance with regulations, ensure people's rights and minimize travel costs.
Similarly, Lieu Tu commune (Can Tho City) is implementing the model "Supporting the receipt and return of administrative procedure results at home" for people with meritorious services, policy families and poor households, with more than 170 households being supported. Mr. Hong Minh Quyen - Deputy Director of the Public Administration Service Center of Lieu Tu commune - said that people only need to contact by phone or through the Hamlet People's Committee for guidance. Officials will come to their homes to receive dossiers, transfer them to the Center for processing and return the results to the place. "Our goal is to ensure 100% of procedures related to regimes and policies are resolved in accordance with regulations and on time. Thereby, people can rest assured and trust the government" - Mr. Quyen said.
In Long Phu commune (Can Tho City), support for vulnerable people is closely linked to digital transformation. Specific target groups such as elderly people, illiterate people, and people with disabilities are arranged convenient seats, support for filling out forms, submitting dossiers online. The Rapid Response Team and the Community Digital Technology Team use visual materials, even body language to guide each case appropriately. For those who cannot go to the headquarters, civil servants continue to bring dossiers to their homes to support signing and confirming power of attorney or completing procedures.
In Soc Trang ward (Can Tho City), the "Saturday for the People" model is showing clear effectiveness. The Administrative Team is mobile to community activity points to support people to carry out procedures right in the area, shorten travel distances and reduce costs for people, while combining propaganda on the 2-level government model and administrative reform.
Ms. Tran Thi Vet (67 years old) shared: "Previously, for paperwork, I had to travel more than 20km by old bicycle, many times the bike broke down and I had to walk very hard. Now I work right in the hamlet, walking a few steps to get there, I am very happy.
Not only that, Soc Trang ward also coordinated with the Obstetrics and Pediatrics Hospital to pilot online birth registration at the hospital. When a child is born, justice officials and medical staff support parents to simultaneously complete birth registration procedures, permanent residence registration and health insurance card issuance for children. Ward leaders said that the model helps reduce the travel burden for postpartum parents and contributes to promoting the use of high-level online public services.
Digital transformation for the people
In Phu Loi ward, the application of digital technology has strongly changed the way people access administrative services. Just by scanning the QR code on the Zalo OA of the Ward People's Committee, people can register their serial numbers online, instead of having to go to the headquarters to queue for numbers as before.
Mr. Nguyen Huu Khanh, owner of a business in the ward, commented: "Before, I had to sit and wait for a very long time, sometimes I was busy and had to come back. Now, scanning code at home, the system reports how many files there are left, I proactively come in on time. Very convenient.
Mr. Truong Xuan Anh Khoa, Deputy Director of the Public Administrative Service Center of Phu Loi ward - said that the application of QR codes has reduced the situation of jostling, taking household numbers or asking for help. The system displays the number of applications waiting at each counter for people to arrange reasonable time. If arriving late, officials will still support after processing other applications. “Registration associated with personal Zalo accounts helps transparency, safety and cannot be forged” - Mr. Khoa said.
Removing obstacles right at the source of the incident
A highlight in the 2-level local government model is the citizen reception right at people's homes, effectively implemented in Phu Loi ward. Ward leaders directly go to the scene, listen and handle immediately, avoiding prolonging time and reducing frustration for people.
In alley 194 Doan Thi Diem street, a prolonged conflict between 11 households over opening a fence to make a path was resolved on the same day when the Ward Party Secretary directly went to the scene. People assessed this as a "reasonable and reasonable" approach, ending the conflict that had existed for many months.
In alley 639 Le Hong Phong street, the complaint related to canal leveling was also handled quickly. A practical survey shows that the main cause of congestion is domestic waste, not households at the beginning or end of the source. People agreed because "they saw it firsthand, understood it firsthand".
Especially on the night of December 6, 2025, Secretary of the Party Committee, Chairman of Phu Loi Ward People's Council Thai Dang Khoa came to people's houses at 11 pm, after people reflected that they had been burglarized for 3 consecutive days.
Mr. Khoa said: "Sitting at the headquarters, I only listen to reports, sometimes I don't see the whole issue. Arriving at the place, officials understand the situation, resolve the case quickly, in accordance with the law and closely to reality.
He said that every citizen reception has leaders of the Party Committee, People's Council, People's Committee, Fatherland Front and Heads of People's Committees in the area participating. All reflections are recorded in minutes and reported to the Party Committee for proper direction. "Officials who are close to the people and understand the people will believe and share. Listening to and resolving quickly is the key for people's mobilization to go deeper," Mr. Khoa emphasized.
