People expect to "change history"
Present at the headquarters of the People's Committee of Hong Ha Ward (Hoan Kiem District) early, Mr. Tran Minh Tam (a resident of Hong Ha Ward) said that he had arrived at 7:30 am to celebrate the first day of implementing the new government model. He shared: "In the spirit of innovation, the cadres here welcomed the people very harmoniously, enthusiastically and enthusiastically. They provide very dedicated and thoughtful guidance, making us feel easy-to-understand to implement the new policies".
When asked about the application of digital technology, Mr. Tam admitted that at his age he could not grasp technology like young people, but he and many other people still tried to learn and catch up. "Under the instructions of the staff, we have also accessed electronic information pages and learned many useful things," said Mr. Tam.
Also expressing his joy, Mr. Nguyen Ngoc Tuan (a resident of Hong Ha ward) arrived early to complete the procedures to apply for a first red book certificate, unable to hide his excitement. "I came and was very excited because I saw a new working style, with a lawyer to consult. I believe this innovation of the government will make people excited and achieve the expected results, said Mr. Tuan.
100% of people's opinions are recorded
To satisfy the people on the first day, grassroots authorities have been carefully prepared many days in advance. Talking to reporters, Mr. Le Hong Thang - Chairman of Hong Ha Ward People's Committee - said that immediately after receiving the announcement from the City Party Committee, the ward held a meeting to assign work.
"In about 19 days, we have completed a huge amount of work. The ward has organized a trial operation of the model from June 20 to 26 to assess and identify the remaining inadequacies and has reported and recommended to the city, departments and branches for timely adjustment," Mr. Thang informed.
In particular, on July 1, Hong Ha ward established 5 working groups to visit, encourage and directly grasp the situation and public opinion at the reception points. The goal is not only to resolve administrative procedures but also to listen and understand.
Mr. Thang emphasized: "We have directed 100% of citizens coming to work today to make a list, record feedback to evaluate the level of completion and the level of satisfaction of people with public administrative services".
For cases that could not be resolved immediately due to the need to supplement documents and records, ward officials also gave enthusiastic and detailed instructions.
