In recent days, the Hoa Xuan Ward Public Administration Service Center (Da Nang) has regularly received a large number of land-related records and procedures and recommendations from people.
Faced with the pressure to resolve records and recommendations in a short time, the leaders of the Public Administration Service Center have directed the establishment of a Zalo group to promptly grasp feedback, coordinate support staff and quickly resolve opinions.
Talking to Lao Dong, Mr. Mai Duc Nguyen - Deputy Director of the Hoa Xuan Ward Public Administration Service Center (Da Nang) - informed that the ward's public administrative service center is currently handling all areas, and recommendations and comments from the switchboard will have to be coordinated to be transferred to relevant departments.
The Center's departments are also gradually getting used to the website platform. Because the time limit for handling opinions and comments from people is only 1 week, officials have to race against time to avoid congestion.
"For departments that are not used to using the online platform of the website, the center has created a Zalo group to promptly respond and quickly handle information and recommendations from people, avoiding overload and delays" - Mr. Nguyen said.
Previously, on July 4, Chairman of the Da Nang People's Committee Luong Nguyen Minh Triet issued a document directing specialized agencies and People's Committees of communes and wards to implement the conclusions of the City Party Committee Secretary at the first conference held on July 3.
In order to remove difficulties and obstacles in operating the model of organizing and operating local government at 2 levels, the Chairman of the People's Committee of Da Nang City requested the People's Committees of communes and wards to maximize proactiveness, self-reliance, self-reliance and self-reliance in work.
Localities need to carefully study the handbook of local government at the commune level issued by the Ministry of Home Affairs in its management.
At the same time, urgently report on difficulties and problems and propose funding for repairing headquarters, improving working conditions, public housing, and issues related to personnel work.
These reports must be sent to the Department of Finance, Home Affairs, Construction, Science and Technology and related units before July 6, 2025.
Based on recommendations and proposals from localities, the Chairman of the People's Committee of Da Nang City requires departments and branches to proactively handle issues under their authority according to assigned functions and tasks.
For issues beyond their authority, departments must quickly synthesize, report and propose to the People's Committee of Da Nang City for consideration and resolution or seek opinions from the Standing Committee of the City Party Committee on the implementation policy.
The deadline for completing this work is before 5:00 p.m. on July 7, 2025.
