Robots support people in completing administrative procedures on the first day of the operation of the two-level government in Ho Chi Minh City

Minh Tâm - Anh Tú |

HCMC - On the first day of operating the two-level government model, the Thu Duc Ward Public Administration Service Center made an impression when using robots to serve people.

According to Lao Dong at the Public Administration Service Center of Thu Duc Ward People's Committee (HCMC), on the first day of operating the new model, people coming to do procedures were very surprised when there were robots to support administrative procedures.

Robot duoc dat tai Trung tam phuc vu hanh chinh cong cua phuong Thu Duc de phuc vu nguoi dan. Anh: Anh Tu
The robot is located at the Public Administration Service Center of Thu Duc Ward to serve the people. Photo: Anh Tu

When she first set foot in the Thu Duc Ward Public Administration Service Center, the first thing that impressed Ms. Pham Do Bao Ngan was the appearance of a robot guide. "I see robots moving around to serve people, the new ward's way of doing things is very creative," Ms. Ngan excitedly shared. She also expressed her hope that the application of technology will help administrative procedures be resolved more quickly.

Robot di chuyen xung quanh khu vuc cho de tiep nhan ho so. Anh: Anh Tu
Robots move around the waiting area to receive documents. Photo: Anh Tu

Ms. Cu Thoai Vy, Deputy Director of the Thu Duc Ward Public Administration Service Center, shared that to create maximum convenience for people, Thu Duc Ward has boldly applied technology to the service process. The center is fully equipped with machinery and equipment, and each counter has a kiosk to assess the satisfaction of the people. In particular, two robots were deployed to support right from the main gate.

Khong khi lam viec tai phuong Thu Duc trong ngay dau van hanh mo hinh moi rat nhon nhip. Anh: Anh Tu
The working atmosphere in Thu Duc ward on the first day of operating the new model was very bustling. Photo: Anh Tu

Ms. Cu Thoai Vy described the detailed process: "When the people enter, the robot will greet and then take the people to the area to get the number. After getting the number, the robot will only show people to each stall, according to the administrative procedures that people carry out". In addition, the robot body also has water bottles arranged to serve people. The robot also has friendly interactions with people when there is a slight collision, creating a comfortable and exciting atmosphere for people when coming to do transactions.

Nguoi dan chi can ngoi tai cho va dat ho so len robot. Anh: Anh Tu
People just need to sit on the spot and place the application on the robot. Photo: Anh Tu
Trung tam duoc bo tri co so vat chat khang trang, hien dai voi day du trang thiet bi dong bo, bo tri doi ngu can bo, cong chuc chuyen nghiep, trach nhiem, lam viec theo quy trinh chuan, dam bao chat luong va tien do giai quyet ho so. Anh: Anh Tu
The center is equipped with spacious and modern facilities with full synchronous equipment, a team of professional, responsible staff and civil servants, working according to standard procedures, ensuring quality and progress in handling documents. Photo: Anh Tu
Hinh anh con dau rieng tai phuong Thu Duc. Anh: Anh Tu
Image of the separate seal in Thu Duc ward. Photo: Anh Tu

Ms. Vy added that robot tolerance helps reduce the workload so that cadres and civil servants can focus on their expertise in serving the people. This contributes to streamlining the process and improving the quality of public administrative services, said Ms. Vy.

Minh Tâm - Anh Tú
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