Hoa Binh ward was established on the basis of merging 7 old wards, the ward with the largest population in the new Phu Tho province, with more than 78,600 people.
The Hoa Binh Ward Public Administration Center began receiving documents from July 1. On the first day, the center received 130 records - a very notable number compared to the total number of administrative procedures before the merger of all 7 wards, ranging from 200-300 records/day. On the morning of July 2 alone, more than 60 applications were received.
People coming to the center mainly carry out procedures such as confirmation of residence, document authentication, land use, etc. What is easily seen is the satisfaction present in many sharing experiences.
Ms. Nguyen Thi Kim Hoa (Yen Mong commune) came today to receive the "red cover". Previously, due to the cover giving incorrect information about the land use term, she had to make adjustments.
Unlike the worried state like last time, Ms. Hoa now received the book with obvious joy: I am most satisfied with the attitude of the receptionist - a dedicated and gentle guide. I come to a public authority and feel respected and served, that is a very valuable thing.
Ms. Nguyen Thi Hang (Dong Tien ward) also received a warm welcome when she came to confirm her son's residence information.
"I went to confirm my residence so that my son could complete his application. It was less than 10 minutes, there was no need to wait too long, the staff explained very clearly," said Ms. Hang.
Not only the people, but the cadres are also adapting quickly. Ms. Duong Phuong Nga - a dossier receiving officer in the field of land - construction - said: "Previously, at the People's Committee of the old Thinh Lang Ward, I mainly received public service records transferred from superiors. Now that I have received it directly from citizens, I was a bit confused at first but it was a motivation for me to study more and complete my assigned tasks well.
To make it easier for people to access public services, Hoa Binh ward has coordinated with the Post Office, Regional Insurance, and the Land Registration Office to arrange on-site support staff.
People who are using online public services for the first time are guided in detail step by step. The center also deploys a home delivery service, helping to save time and travel costs.
Particularly for the land sector, which has complex procedures, the ward has taken specific measures to resolve the issue. Mr. Do Minh Khanh - Deputy Director of the Center - said: "We determined to closely coordinate between the reception department and the professional department, and at the same time provide full instructions to the people from the first".
According to Mr. Khanh, the center has arranged 3 staff members to directly receive and guide people through land procedures. In addition, arrange 1 officer to rotate the records between the processing stages and 1 officer in charge of supervising the progress of handling cadastral records to promptly urge, not to let them be delayed or delayed.
The fact that the "super ward" of the new Phu Tho province quickly stabilized the apparatus and served the people well from the very beginning is a positive signal. This is also an important first step for local governments to build a modern public administration, taking the satisfaction of the people as a measure.
