According to the petition, on February 17, Ms. H used the account number opened at Vietnam International Joint Stock Commercial Bank (VIB) to conduct a money transfer transaction on the phone app.
Due to carelessness, Ms. H mistakenly texted an order to transfer the amount of 427 million VND to an account holder of the Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank).
On February 18, Ms. H went to VIB Bank, Dak Lak branch to request support. After that, this bank sent a request for inspection to Vietcombank Dak Lak branch with the content of the request for revocation due to customer mistake.
From February 18 to now, Ms. H has contacted Vietcombank Dak Lak branch many times to request support but has not yet been able to get back the money transferred by mistake.
According to the investigation, Vietcombank Dak Lak branch has actively supported Ms. H and connected many times with the account owner to receive the wrong transfer in many forms.
However, up to now, the bank has not been able to contact the above account owner. On March 4, Vietcombank Dak Lak branch responded to VIB Bank Dak Lak branch about the handling results.
Currently, the relevant parties are coordinating with the authorities to continue handling Ms. H's case.
