Voters in Ho Chi Minh City have just sent a petition after the 7th session of the 15th National Assembly as follows: motorbike insurance is still a mandatory document required when people participate in traffic by motorbike.
"Currently, many people buy motorbike insurance just to deal with the traffic police instead of caring about their rights," the voter emphasized.
Therefore, voters recommend adjusting regulations on purchasing motorbike insurance so that it should be voluntary and not mandatory for people.
Responding to this issue, the Ministry of Finance said that the Law on Insurance Business, which will take effect from January 1, 2023, stipulates that compulsory insurance includes compulsory civil liability insurance for motor vehicle owners and assigns the Government to specify in detail the insurance conditions, insurance premiums, and minimum insurance amounts for compulsory insurance.
On September 6, 2023, the Government issued Decree No. 67/2023/ND-CP on compulsory insurance, including compulsory civil liability insurance of motor vehicle owners. Accordingly, the insurance certificate must include the name, address, and hotline number of the insurance company.
Decree No. 67/2023/ND-CP has provisions on the responsibility of insurance companies to resolve customer benefits as follows:
A 24/7 hotline must be established and maintained to promptly receive accident information, provide guidance, and answer questions for vehicle owners. Calls to the hotline must be recorded to ensure vehicle owners' rights.
Upon receiving notification of an accident, within 1 hour, the vehicle owner must be instructed on the documents and procedures for claiming compensation. Within 24 hours, the damage assessment organization must determine the cause and extent of the loss as a basis for settling insurance compensation.
Within 3 working days from the date of receiving the vehicle owner's notification of the accident, the insurance company must make an advance payment for compensation for damage to health and life, even in cases where it has not been determined that the accident is within the scope of compensation for damages.
Collect insurance claim documents including relevant documents from the police and appraisal records.
Strengthening the application of information technology in settling insurance claims for motorbikes.
"Decree No. 67/2023/ND-CP has inherited and supplemented many new regulations compared to previous legal documents on compulsory civil liability insurance of motor vehicle owners to simplify compensation procedures and ensure the rights of insurance buyers," the Ministry of Finance assessed.
Typical issues include simplifying compensation procedures. According to current regulations, compensation assessment is done by the insurance company, only in cases of death do police records are required.
The vehicle owner may provide documentation of the claim in electronic form or may provide evidence of repair or replacement of the damaged property.
Within 3 working days, the insurance company must make an advance payment for damages to health and life.
Current law also stipulates an increase or decrease in insurance premiums of up to 15%.
Insurance liability is excluded in cases where the driver has an alcohol concentration exceeding the limit prescribed by the Ministry of Health.
Expand the scope of humanitarian assistance for cases not covered by insurance, increase the level of support for total disability cases.
The Ministry of Finance added that in the coming time, the Ministry of Finance will closely monitor compliance with these regulations to ensure the objectives of the compulsory insurance regime, and the Ministry of Finance will summarize, evaluate and report to competent authorities to adjust policies if necessary.
