Vice Chairman of the City People's Committee Ho Quang Buu has signed and issued a decision approving the list of information technology projects and Project 06 phase 1 in 2026.
One of the key contents of this phase is the city's decision to invest 3 billion VND to build a "Software to evaluate work results according to the KPI model", assigning the Department of Home Affairs as the investor.
In fact, for a long time, not only Da Nang but in all localities, civil servant evaluation is still subjective. Criteria such as "good completion of tasks", "excellent completion of tasks" often rely heavily on comments from managers or year-end summary reports of individuals.
This approach has the advantage of being flexible, but also reveals certain limitations. The actual workload of each position is not always fully reflected. The effectiveness of serving people and businesses is sometimes difficult to measure specifically.
In many cases, the year-end assessment results are quite "beautiful", but people's perceptions of the quality of administrative services are not really commensurate.
Therefore, in the process of reforming the administrative apparatus in the past, the story of evaluating cadres and civil servants based on work results is an urgent requirement.
Some localities such as Khanh Hoa, Ha Tinh or Thanh Hoa have begun to research or pilot cadre evaluation according to the KPI model to quantify work efficiency.
However, in reality, the number of localities implementing it methodically is still quite small and most of them are still at the pilot stage or building a set of criteria.
According to the description, Da Nang's software will manage the list of standard job norms, helping leaders closely monitor the progress and quality of task performance of each individual.
The entire process from setting targets to scoring and reporting is carried out in a digital environment, ensuring absolute objectivity and transparency.
A notable point of this KPI scoring system is the ability to directly connect and exploit data from the city's shared platforms such as the Administrative Document Management system and the Electronic One-Stop Shop (iGate).
The integration of actual data helps the system automate part of the evaluation process based on the number of processed records and the quality of work resolution.
This is an important tool for the city to review, arrange and use personnel more effectively, especially after implementing the merger of administrative units.
Following Da Nang, the development of civil servant evaluation tools based on this data needs to be accelerated and deployed more synchronously among other localities across the country.
Only when public service efficiency is measured in a transparent and consistent manner will administrative reform efforts truly create clear changes in the operation of the apparatus and in the quality of service to the people.
