“Previously, it took a whole day to verify a birth certificate and a few more days to receive the results. Now, choose the 5th day, and within 20 minutes, everything is done.”
That is the joy and satisfaction of Mr. Ha Xuan Tien Dung, a resident of Ha Dong, Hanoi, when talking about the new model at the "one-stop" department of Phu Lam ward, Ha Dong, Hanoi.
The “No Appointment Thursday” model is a typical example of positive and effective innovation in handling administrative procedures.
This is a creative and necessary way to help save time and money for people, while improving the quality of citizen services.
In reality, although there has been a lot of progress, handling administrative procedures in a "mainly administrative" manner is still a painful reality, hindering the development of localities.
Recently, the Prime Minister, ministries, and localities have issued and proposed many documents and solutions... but the promotion of change is still very slow and not synchronous.
Recently, many localities such as Ha Nam, Da Nang... have been forced to use a not-so-positive promotion solution, despite showing determination by publicly "exposing" the list of agencies, units, cadres, civil servants, and public employees participating in resolving slow and overdue administrative procedures on the electronic information pages of the units and localities...
The “No Appointment Thursday” model is an additional good way of doing things, along with many other good models that districts in Hanoi are implementing to shorten time and make it more convenient for people in recent times, such as: Applying artificial intelligence in asking and answering questions about administrative procedures; expanding the “Green Friday” model; applying information technology and implementing reforms in the electronic environment…
These models are vivid examples of creativity and efficiency in administrative reform, which need to be replicated in Hanoi as well as many other localities across the country to create a more transparent, convenient and people-friendly public administration environment.
These models not only satisfy people but also change the perception and image of the government in the eyes of the people, enhancing the role and responsibility of officials and civil servants in performing their duties.
These are also important premises for building a modern administration, better serving the sustainable development of the country!
