The job market is changing at a dizzying speed, therefore, training and retraining human resources has become a top priority for all businesses. In particular, improving soft skills is one of the key tasks.
However, not all businesses know how to accompany in improving soft skills for workers.
Start with the reason "Why?"
People are only motivated to change their behavior when they understand the importance of that. Businesses need to help employees realize the key role of change in the organization, while inspiring confidence in the positive impact it brings to work and themselves.
Compared to hard skills training that can apply the form of group-based learning, improving soft skills requires personalization right from the initial inspiration step.
Learning by experience
Instead of just imparting stream theory, experiential learning methods will help employees practice soft skills most effectively.
Some popular forms of experiential learning today include: Assigning employees to participate in new projects; job rotation; "Following experts" to learn practical experience; learning by analyzing real-life situations; playing interactive games; creating hypothetical situations for employees to "play".
Receive feedback, reflect and measure
This is an important stage to help strengthen new behavior and promote learning. You can apply methods such as: Consulting; interviewing with influential experts or bosses; learning from colleagues through sharing, group discussions...
In particular, the role of a direct boss is extremely important in continuously responding to employees' behavior so that they change in a positive way. The assessment and measurement of learning performance should be done regularly, instead of waiting until 6 months or 1 year.
Positive reinforcement
To turn new behaviors into real abilities, it is necessary to apply many different forms of consolidation such as: Regular reminders through shared articles and videos; providing short online courses; building useful small habits; praising and rewarding positive behaviors; creating conditions to participate in new activities to "express" new abilities.
