On October 2, Khanh Hoa Social Insurance said that in 2025, Khanh Hoa Social Insurance will deploy a survey plan to assess the level of satisfaction of organizations and individuals with the services of social insurance agencies and units participating in providing services.
This is an important basis for the industry to continue reforming administrative procedures, improving the quality of public services and perfecting policies on social insurance, unemployment insurance (UI), and health insurance (HI).
According to the plan, the survey aims to objectively assess service quality, while helping social insurance agencies at all levels promptly grasp the requirements, desires as well as difficulties and problems of people and businesses in the process of participating and enjoying the policy.
The survey results will also be the basis for Khanh Hoa Social Insurance to coordinate with competent state agencies to participate in developing, supplementing and perfecting policies and laws on social insurance, unemployment insurance, and health insurance.
The survey focuses on 2 main contents: Measuring the level of satisfaction of organizations and individuals with participating in developing and organizing the implementation of social insurance, unemployment insurance, and health insurance policies.
Measure the level of satisfaction of organizations and individuals with the provision of public administrative services by social insurance agencies.
In particular, for public administrative services, 5 important factors will be included in the survey, including: service access; administrative procedures; attitude and capacity of civil servants directly handling work; service results; receiving and handling feedback and recommendations from people and organizations.
Khanh Hoa Social Insurance affirmed that the survey is not only a regular activity to improve service quality but also contributes to building trust and support for people and organizations for social security policies.
