Check the connection port
If using a wired mouse, pull the mouse out and plug it into another USB port. You should prioritize the back USB port for desktop computers because the power source is more stable.
With a wireless mouse, check if the USB (receiver) is plugged correctly. If using Bluetooth, turn off and reactivate Bluetooth and reassemble the mouse.
Restart the computer
Some temporary system errors can prevent the computer from receiving the mouse. Restarting the device is a simple way to help Windows reload the driver and restore connection.
Check the wireless mouse battery
If the wireless mouse suddenly loses connection, the cause may be a weak battery or out of battery. Replace the battery with a new one or fully charge it if using a charging mouse.
Check mouse driver
Press Windows + X, select Device Manager.
Open the Mice and other pointing devices section. If a yellow exclamation mark appears, right-click on the device and select Update driver.
If it still does not work, select Uninstall device, then restart the machine for Windows to automatically reinstall the driver.
Check USB settings
In Device Manager, open Universal Serial Bus controllers.
Right-click on USB Root Hub, select Properties > Power Management and uncheck Allow the computer to turn off this device to save power.
This action helps limit Windows from automatically disconnecting the USB port.
Try the mouse on another computer
If the mouse is still not working, plug it into another computer to check.
If the mouse is working normally, the possibility of an error lies with the computer or operating system.
If the mouse is still not working, it is likely that the mouse has hardware damaged.
Update Windows
Some Windows updates may fix compatibility errors with drivers or peripherals.
Go to Settings -> Windows Update and check for the latest updates.
