According to the current roadmap, subscribers who have not confirmed their usage status will be locked in one direction, locked in two directions and finally recalled if they do not complete the procedures according to regulations.
Phone number linked to the bank
Many banks currently still use phone numbers to send transaction notifications, OTP codes or verify customer information.
If the phone number is revoked, users may have difficulty updating profiles, verifying transactions or restoring accounts in arising situations.
VNeID registration phone number and public services
Many people use the same phone number to register for VNeID accounts, digital social insurance and online public services.
Changing or losing the right to use a phone number can make the process of verifying identity, receiving notifications or carrying out administrative procedures more complicated.
Phone numbers associated with Zalo, email and social networks
Phone numbers are now also a method of logging in or restoring accounts on many digital platforms.
If you no longer have the right to use the subscription, users may have difficulty regaining passwords, verifying identities, or updating account information when changing devices.
Previously, Zalo and Viettel had coordinated to implement solutions to strengthen user protection in the context of tightening subscriber management according to the Telecommunications Law.
Work and business phone number
For many business households, online store owners or freelancers, phone numbers are also a tool to connect with customers.
Changing contact numbers not only affects business operations but also disrupts transactions and customer care.
Proactively handle before being recalled
Network operators recommend that people check their subscriber status immediately upon receiving notifications from telecommunications businesses.
For phone numbers that are linked to many important services, completing confirmation or verification early will help limit risks and avoid the emergence of information update procedures later.
Even in cases where there is no longer a need to use it, people should proactively switch or update their phone numbers on related platforms before terminating the service.
