How to handle it to avoid risks arising
When accessing VNeID according to the network operator's instructions, Ms. Tran Minh Ha (Hai Phong) suddenly discovered that in addition to the phone number she is using daily, there is also another subscriber in her name.
I don't remember when that number was registered. What worries me the most is not knowing who is currently using this subscription," Ms. Ha said.
Similarly, Mr. Nguyen Van Hung (Hanoi) also discovered a strange phone number appearing in the list of subscribers in his name when checking on VNeID before June 15.
Initially, I thought it might be an old SIM that had been abandoned for a long time. But after checking again, I still couldn't determine where that number was and who was using it. What worries me is that if this subscriber number is used for activities that are not in accordance with regulations, the person named on the system is still me," Mr. Hung shared.
In fact, this is also a situation that many users have encountered in the process of subscriber review recently. According to Mr. Nguyen Anh Cuong - Deputy Director of the Telecommunications Department (Ministry of Science and Technology), this situation is not isolated, so far there have been about 1.6 million subscriber numbers confirmed by users not using their own owners.
First thing: Select "Not to use
According to the Telecommunications Authority, if you detect a phone number that is not in your right to use or do not know who is using it, people should choose the "Not used" status on VNeID.
This is the basis for telecommunications businesses to continue to review and verify according to regulations.
Do not contact the user yourself
According to recommendations, people should not try to contact or track down people who are using that subscriber number themselves.
The verification of user identity is the responsibility of telecommunications enterprises through professional procedures and data comparison according to regulations.
Follow feedback from network operators
After the person named confirms "Not using", the telecommunications enterprise will continue to carry out verification steps for the person currently using the subscriber number.
According to the Telecommunications Authority, network operators will notify individuals who are using phone numbers to re-enter into the contract and verify information according to regulations.
People should monitor notifications from network operators to update the results of handling if problems related to the reported subscriber arise.
