After June 15, many subscribers who had not confirmed their usage status were locked from sending out calls and texting according to regulations. Among them, many users have confirmed or verified information to restore services. However, some cases are still wondering whether their subscribers have been completely reopened or not.
Can successful authentication be reopened immediately?
According to telecommunications businesses, after users complete confirmation or authentication successfully, the system will restore the service to the subscriber.
In many cases, reopening is done almost immediately. However, depending on the time and number of processing requests on the system, the data synchronization process may take a short period of time.
Therefore, if you have just completed verification, users should wait a while before checking the subscriber status again.
The simplest way is to call or text
The easiest way to recognize it is to make a call to another phone number. If the call is made normally, the subscriber is likely to have recovered the dial call.
Users can also try sending an SMS message to another phone number. If the message is sent successfully, this is a sign that the sending service has been reopened.
Conversely, if you still receive a notification of service restriction or cannot make a call, the subscriber may not have completed the restoration process.
Notably, some telecommunications businesses said that they have deployed an automatic voice notification system using AI technology. Accordingly, when a one-way locked subscriber makes a dial call, the system will issue a notification guiding users to confirm or re-verify subscriber information according to regulations.
Therefore, if you call and hear an automatic notification from the network operator that the subscriber is being restricted from service or needs to verify, users should check the subscriber status instead of thinking it is a network error or device error.
Check on the carrier's application
In addition to making phone calls or sending SMS, users can log in to the application of the telecommunications company such as My Viettel, My VNPT or My MobiFone to check the subscriber status.
Some carriers also send notifications to customers after the authentication process is completed or when the service has been successfully restored.
Therefore, users should check messages from the network operator and notifications on the application to understand their subscriber status.
What to do if it has been verified but is still locked?
In case authentication has been completed but you still cannot make a phone call or send a message, users should check again to see if the authentication process has really been successful.
If no abnormalities are detected, users should contact the customer care switchboard or go to the nearest transaction point for inspection support.
According to telecommunications businesses, some cases arising such as incorrect subscriber information, changing personal papers or needing to supplement records may make the service restoration process longer than usual.
Users are recommended to proactively handle early if they detect that the subscriber has not been reopened to avoid affecting communication, electronic transactions and services that are using the phone number to verify the account.
