According to information from MobiFone, right from the time of implementing the regulation on verifying subscriber information, the unit has proactively completed technical infrastructure, developed operating scenarios, strengthened resources and synchronously deployed many customer support solutions nationwide.
Over the past time, network operators have continuously sent notices, promoted communication and arranged support forces to accompany customers in the process of verifying subscriber information.
100% of staff and employees launch campaign to support customers
On the afternoon of June 14, MobiFone said that in the peak days before the June 15 deadline, it mobilized 100% of officials and employees to participate in supporting customers at stores, transaction points and densely populated areas nationwide to help users complete subscriber authentication before the June 15 deadline.
Support forces are strengthened in areas with large subscribers, ready to guide, answer and support customers to complete authentication procedures according to regulations. In parallel, customer care channels, switchboards and online support are also strengthened with personnel to promptly meet customer needs during peak periods.
MobiFone recommends that customers should proactively confirm information on VNeID/My MobiFone applications to ensure the fastest and most convenient verification of subscriber information. In addition, people also need to proactively access the VNeID application to check and confirm their subscriber number usage rights very conveniently and quickly.
In case the subscriber is not named as the original owner or there is no display on VNeID, customers can quickly verify the information on the My MobiFone application.
Through the application, customers can easily check their subscriber status, update and authenticate information according to instructions right on their mobile phone in just a few minutes. Online authentication not only helps customers proactively perform it anytime, anywhere but also contributes to reducing the load on transaction points in the last days before the deadline. In case of needing support, customers can contact the switchboard or go to the nearest MobiFone stores for direct guidance.
The system operates stably, ready to serve customers
Along with strengthening support resources, MobiFone continues to maintain supervision and system operation at a high level to ensure that the platforms serving subscriber information verification operate stably, safely and smoothly.
MobiFone's professional systems, My MobiFone applications, customer care switchboards and digital platforms are currently operating stably, ready to meet the authentication needs of customers nationwide during the peak period.
Proactively verify to avoid interrupted communication
According to current regulations, subscribers who are required to be verified but have not completed procedures on time will be subject to communication blocking measures according to the regulations of state management agencies.
Service interruption can directly affect daily communication needs, receiving bank OTP codes, e-wallet transactions, using online public services as well as customer production and business activities.
According to MobiFone, over the past time, the unit has implemented many solutions to support customers to verify subscriber information most conveniently. In the current sprint phase, the entire system is continuing to strengthen resources with the goal of maximizing support so that customers can complete verification before June 15, avoiding subscriber locking or communication interruption.
MobiFone recommends that customers proactively check their subscriber status and complete verification immediately upon receiving notification from the network operator. In particular, customers should prioritize verifying on the My MobiFone application to save time and get quick support. Verification only takes a few minutes but will help customers maintain continuous contact, ensure important electronic transactions and feel secure in using the service.
With early preparation of infrastructure, resources and support procedures, along with the involvement of 100% of staff nationwide, MobiFone is making efforts to create all favorable conditions for customers to complete subscriber information verification before June 15, ensuring smooth connection in life and work.
According to MobiFone, subscriber information verification is still being continuously deployed throughout the system. Because the number of subscribers verified continues to change in the last hours before the deadline of June 15, official summary data on implementation results will be updated by units after completing the review process.
