Fast, no inconvenience
Mr. Phan Minh Nghia (67 years old, living in Phu Dinh ward) expressed his satisfaction when coming to the Phu Dinh Ward Public Administration Service Center: "The staff work quickly, without causing trouble. From the time of getting the serial number to submitting the complete application, it only takes about 30 minutes, every step is clearly guided...".
Mr. Nguyen Mai Trung - Chief of Office of the People's Council and People's Committee of Phu Dinh Ward - said that up to now, the ward has handled more than 3,000 records, mainly procedures for medical examination, certification, civil status and handling social pension benefits records.
Because Phu Dinh ward is cut off by canals, making it difficult for people to move, the support points help people in remote areas easily access services. Officials are allowed to rotate their documents to the main points for signing and then return the documents to the people at the additional points.
"virtual assistant" ChatGPT supports 24/7, integrates foreign languages
Tan Hung Ward (old District 7) has put technology into service for people with the application " practice assistant for asking and answering questions in Tan Hung Ward" on the ChatGPT platform. People just need to scan the QR code to access and look up administrative procedure information, answer questions, or instructions to prepare documents quickly.
Mr. Nguyen Hoang Luan (Tan Hung ward), who spent time researching business registration procedures, said: "With a virtual assistant, finding information is much easier."
Mr. Le Duc Dat - Vice Chairman of the Vietnam Fatherland Front Committee and Secretary of the Tan Hung Ward Youth Union - said: "virtual Assistant" is a project to welcome the first Tan Hung Ward Party Congress (term 2025 - 2030). This application not only helps people save time and reduce travel, but also contributes to reducing the amount of repetitive work for the staff.
In particular, with the characteristics of a large number of foreigners (especially Koreans) living there, Tan Hung ward will continue to improve and integrate more languages such as Korean and English into the virtual assistant. The ward also sent volunteer teams to people's homes to instruct them on how to use the application, helping people operate faster.
These initiatives show the dynamism of new wards in Ho Chi Minh City in applying technology and implementing creative service models, contributing to building a government that is increasingly "close to the people, closer to the people".
