According to Hanoi Metro's report at the preliminary conference on production and business activities in the first quarter of 2026, in 2026, the enterprise was assigned important targets by the city such as: transporting more than 21.4 million passengers, total revenue of over 1,259 billion VND, pre-tax profit of more than 56 billion VND.
Hanoi Metro General Director, Mr. Le Bang An, said that right from the beginning of the year, the Member Council and the Company's Board of Directors have urgently developed production and business plans, and synchronously implemented solutions to complete and strive to exceed the assigned targets.
In the first quarter of 2026, urban railway operation activities continued to be stable and safe. The total number of train trips operated reached 39,996 trips, an increase of 3.07% compared to the same period in the first quarter of 2025; total operating distance reached more than 433,000 km, an increase of 2.49% compared to the same period; passenger volume reached more than 4.85 million trips, an increase of nearly 3% compared to the same period. Total revenue reached more than 305 billion VND, of which operating revenue accounted for the main proportion. Average income of employees is nearly 12.7 million VND/month.
Safety, security, and fire prevention and fighting plans are always maintained, while inspection and supervision are strengthened at stations, depots and along the route. Coordination with functional forces is carried out closely, contributing to ensuring continuous and absolutely safe operation.
Businesses also focus on improving service quality, maintaining channels to receive passenger feedback such as 24/7 hotline, fanpage. During the Lunar New Year, the company organizes operations according to plan, meeting the travel needs of people.
From February 9, 2026, the company has adjusted the train schedule, increasing the number of trips during peak hours to better serve the needs of passengers. At the same time, effectively deploying automatic ticket checking solutions, electronic identification applications and biometric identification, creating convenience for users.
The company also proactively coordinates with transport units such as buses, electric cars, and technology cars to strengthen multimodal transport connections; develop inter-route ticket price plans, gradually eliminate barriers when passengers change routes.
Speaking to direct the conference, Vice Chairman of Hanoi People's Committee - Mr. Truong Viet Dung highly appreciated the results achieved by Hanoi Metro, and emphasized that this is the achievement of the whole collective in the context that the urban railway sector is still new and facing many challenges.
This is a worthy recognition of the efforts of the company's collective. Urban railways have gradually become a part of urban life, contributing to changing people's travel behavior," Mr. Truong Viet Dung emphasized.
According to the Vice Chairman of Hanoi People's Committee, Hanoi's urban railway system is shifting from the initial stage to the development stage, from single-line operation to synchronous network exploitation. This is a fundamental shift, requiring comprehensive changes in management and implementation organization. Metro is not just a means of transportation, but an infrastructure axis to reorganize urban space, population distribution and socio-economic development.
On that basis, the Vice Chairman of Hanoi City People's Committee requested Hanoi Metro to focus on strongly shifting its thinking, first of all from an operating unit to a metro system operating unit, not only ensuring safety but also optimizing efficiency, increasing value and developing services.
Along with that, businesses need to shift from a dependent state to proactive, especially in the fields of human resources, technology and maintenance. The company needs to promote training and access to technology early, gradually mastering the system.
Another important direction is to closely link traffic and urban development, effectively exploit land funds and space around stations to improve overall efficiency.
To realize these goals, businesses need to focus on building high-quality human resources; promote digital transformation, integrate ticket systems; participate early in new projects; and restructure the organizational model towards long-term development.
Hanoi City is committed to accompanying and removing difficulties and obstacles for businesses, and at the same time requests to strengthen urban management discipline, handle the situation of illegal parking and encroachment on space around stations.
The effectiveness of urban railways is not only measured by the length of the line or the scale of investment, but also the level of daily use by people, the level of contribution to socio-economic development. A modern city is where the metro becomes an essential means of transportation in people's lives," emphasized the Vice Chairman of the City People's Committee.
With a clear orientation and determination to innovate, Hanoi Metro is expected to continue to improve operational efficiency, step by step affirming its important infrastructure axis role in the urban transport system, contributing to building a civilized and modern Capital.
On April 9, Deputy Director of Hanoi Department of Home Affairs, Mr. Ngo Minh Hoang, announced decisions on personnel work at Hanoi Railway One Member Limited Liability Company.
According to Decision No. 1389/QD-UBND dated March 28, 2026 of the Hanoi People's Committee, Mr. Khuat Viet Hung (born in 1974) was dismissed from the position of Chairman of the Member Council of Hanoi Railway One Member Limited Liability Company to resign according to personal wishes, from April 15, 2026.
According to Decision No. 1390/QD-UBND dated March 28, 2026 of the Hanoi People's Committee, Mr. Le Bang An (born in 1975), member of the Member Council cum General Director of Hanoi Railway One Member Limited Liability Company, is assigned to be in charge of the Company's Member Council until the City People's Committee completes and appoints the Chairman of the Member Council according to regulations.
