According to information from Vietcombank, on May 19, 2025, at Vietcombank Ha Nam's transaction point, a middle-aged couple came to the bank with the request to urgently transfer 285 million VND to a strange account. Transactor Nguyen Thi Lien quickly noticed the unusual state of customers when they were constantly on the phone, worried and in a hurry.
Suspecting signs of fraud, Ms. Lien proactively discussed and instructed customers on safe transaction principles, and reported the incident to Deputy Head of Customer Service Lai Thi Lan. In response to the customer's determination to transfer money, Ms. Lan immediately asked for instructions from the Board of Directors and contacted the Ha Nam Provincial Police to coordinate the verification.
Vietcombank said that, through working with the police, the customer was determined to have been false by a police officer to call fraud on the grounds of "investigating". This person constantly calls, claiming to be an investigator, notifying that the customer is involved in a drug case and requests to transfer VND 285 million to the account provided by the subject for investigation.
Due to the threat, the couple rushed to the bank to carry out the money transfer procedures. However, thanks to the timely involvement of Vietcombank Ha Nam and the police force, the transaction was prevented. After being analyzed in the nature of the incident, customers have understood the trick of the crook and keeps the whole money, and expressed their deep gratitude to the bank officials.
Vietcombank representatives also recommend that people be especially vigilant against unusual money transfer requests, especially from those who claim to be authorities. In all cases, it is necessary to stay calm, carefully check the information and contact the competent authority for timely support.
