On the morning of October 8, within the framework of the 2025 New Students' growth program series, Times Bank coordinated with the Banking Academy to organize a seminar on "Developing human resources in the AI era".
Speaking at the opening of the seminar, Ms. Le Thi Thuy Sen - Editor-in-Chief of the Bank's Times emphasized: "All forms of technology development always have a two-faceted impact. In addition to the positive aspects, there are also negative impacts. By the end of June 2025, more than 3,400 bank employees had been cut. This is a testament to the two sides of the scientific and technological revolution".
In order to inspire the new generation of students in the new era, Dr. Phan Thanh Duc - Senior Lecturer, Head of the Faculty of Information Technology and Digital Economics, Banking Academy affirmed: "Gen Z has the advantage of being a digital native when born in a time when the world is strongly connected".
Taking the theme of the banking industry this year on "Smart digital ecosystem in the new era" to open his paper, Dr. Phan Thanh Duc, Banking Academy, pointed out the advantages that the Vietnamese banking industry possesses.
"Decision 810/QD-NHNN on the Digital Transformation Plan for the banking sector has contributed to 50 initiatives to transform human resources and ecosystems. The achievement is that over 90% of banking transactions at many credit institutions are conducted through digital channels, more than 87% of adults in Vietnam have bank accounts. Vietnam is emerging as a bright spot in digital banking development in Southeast Asia, with total transactions via Mobile POS and e-commerce reaching nearly 85 billion USD in 2024" - Mr. Duc shared.
Talking about the demand for the AI human resources market in Vietnam, Mr. Duc gave a series of alarming figures when technology human resources are short by 150,000 - 200,000 people each year, of which AI human resources are a seriously lacking group. However, Mr. Duc believes that in the 2025-2030 period, the demand for AI human resources will increase by 74%.
Dr. Nguyen Thi Thu Ha - Director of Agribank Staff Training School gave a paradox in recruitment when receiving many candidates but few of them met the conditions, causing many commercial banks to still be in a state of shortage of digital human resources.
This leads to a reduction in traditional human resources, especially increased technology human resources when there is fierce competition for talent with fintech, e-commerce, and telecommunications. Artificial intelligence is also creating a dual challenge that causes the risk of job loss due to automation and replacement of robots. Shortage of digital talent, fierce competition, changing organizational culture, etc. However, when Southeast Asian workers gradually disappear, it means that about 65% of new jobs will appear.
On the side of the Banking Academy, Associate Professor. Dr. Pham Thi Hoang Anh - Deputy Director of the Academy, in charge of the Board of Directors of the Banking Academy shared: "The strategy for developing Banking Students is to become a multi-disciplinary, interdisciplinary, cross-disciplinary university, a smart university. Currently, the Banking Academy has expanded training programs combining expertise with digital, changing the structure of the program to keep up with the needs and trends of the banking industry".
Ms. Hoang Anh also noted that jobs are purely digital, but jobs applying digital that require high quality will still need a large quantity.
