This fragmentation not only takes up memory space but also takes a lot of time and effort to memorize passwords and user operations. To thoroughly solve that "pain", Viettel has integrated all Viettel services into the Viettel Tammi platform, turning this application into a single touch point to explore the entire Viettel service ecosystem.
From chaotic fragmentation to a seamless experience
Previously, Viettel Group's diverse product and service ecosystem was operated on many different application platforms. Although helping to specialize each service, this model also has limitations when customers have to switch continuously between icons on the screen.
With the appearance of MyViettel on Tammi, the word "disjointed management" has officially given way to a unified customer care model. Customers only need to use a single login account to monitor and control all Viettel services that are under their name:
- Multi-account, multi-service centralized management: From genuine mobile subscribers, fixed Internet, Television to Home Camera, MySign digital signature... all are displayed on an intuitive interface for customers to manage overall services and accounts.
- Replace satellite applications: Users can directly view images from Home Camera without installing the Viettel Home application. Register and sign numbers instantly without opening the MySign application. Book trips, track Viettel Post's postal journey, pay with Viettel Money or check history via ePass station right on a single screen.
- Improve customer experience: Each customer will have a 24/7 customer care staff to accompany and support. The technologies are applied to personalize services for customers while supporting customers to solve problems quickly: or remotely turn off/on wifi modems, report service errors to personal assistants,....
An account, an application, a touch point - that is not just a change in the interface of an application, but an important turning point in Viettel's strategy of putting customers at the center.
By integrating all services into Viettel Tammi, Viettel not only restores peace and simplicity to users' phones, but also opens a door for more seamless, safe and connected connection between network operators and each Vietnamese household.
What can customers do on Tammi's My Viettel?
- Communication & Mobile: Manage all official mobile phone numbers, look up usage charges and pay centralized charges.
- Fixed telecommunications: Manage fixed Internet connections and Television services on the same account.
- Security monitoring: Watch Home Camera live without installing the Viettel Home application.
- Digital signature: Register and perform MySign digital signature directly on Tammi.
- Smart traffic: Look up ePass information (tracking history, traffic account... ).
Ordering and tracking Viettel Post's postal journey on the same application.
- Integrated payment: Pay for many services and multiple subscribers at the same time with just one operation.
