Stores are crowded but not congested, 42% self-authentize through MyViettel
On the afternoon of April 16, at Viettel Telecom's direct store at 23 Le Van Luong, the number of customers coming to make transactions increased compared to previous days. Among them, many people came to the store to be supported with subscriber information verification. According to the reporter's actual record, there was no congestion or overload, and the subscriber verification process of people took place very smoothly and smoothly.
Assessing the overall situation on the first day Circular 08 officially took effect, representatives of Viettel Telecom also said that the number of customers directly coming to the store system and mobile support points arranged by Viettel has increased significantly compared to normal days. Most are elderly customers, people who rarely use smartphones or customers who need direct consultation to feel more secure.
However, due to good preparation in terms of tools, working processes and additional support forces, overload did not occur at all. On the other hand, due to proactive communication to customers, the system also recorded a large number of subscribers logging into the My Viettel application to automatically update subscriber information online. The authentication process is designed to be simple and easy to implement, customers can completely perform it themselves anytime, anywhere without having to go to the store. According to Viettel's statistics, 42% of subscribers who completed information verification on April 15 did it themselves through the MyViettel application.
People also acknowledged the network operator's thoughtfulness and quick verification support process on the first day Circular 08 took effect. Receiving a message from the network operator informing her that she needed to update new CCCD information, Ms. Pham Thi Lien in Nhan Chinh Ward took the opportunity to go to the store to get support from network operator staff. After performing the operations of taking photos of 2-sided citizen identification cards, taking portrait photos, she was instructed to scan the chip on her personal papers and completed it in less than 3 minutes. "My son said just leave it there and I will come back tonight to work for my mother, but when I am free, I go to the store to do it right away for peace of mind, the procedures are also quick and thoughtful," Ms. Lien shared.
More than 7,000 customer support points nationwide
In parallel with supporting with digital tools on the online platform, Viettel Telecom is currently also promoting direct support channels in residential areas far from stores, remote areas, thereby bringing services closer to people, especially customer groups facing difficulties in moving or operating technology. Up to this point, more than 7000 support points have been deployed to communes nationwide to bring the campaign to support customers to verify subscriber information early to the finish line.
In addition, the Viettel store system, authorized stores, and partners such as The Gioi Di Dong, FPT Shop, CellphoneS... are also mobilized 100% to support customers at the nearest place.
