The commitment of the Bach Hoa Xanh system in Dak Lak to refund customers is one of the notable moves after the incident that shocked public opinion.
However, in reality, not many people will need a refund. And it is not easy to do because few people keep receipts after making a purchase.
What people need from the Bach Hoa Xanh system - as "God" - is a clear explanation and a fair attitude of responsibility.
They trusted Bach Hoa Xanh to buy bags of bean sprouts with the labels “No chemicals,” “For community health.” But what they received was the bitter truth: these bags of bean sprouts are toxic food, dangerous to health.
What the people need from the authorities of Dak Lak province is an answer about management responsibility and attitude in handling the case.
The case of bean sprouts soaked in banned chemicals in Dak Lak exposed a major loophole in food safety management.
Accordingly, 6 bean sprout production facilities in Buon Ma Thuot city were discovered selling about 2,900 tons of bean sprouts soaked in banned chemicals to the market. Of these, only Lam Dao Company was granted a certificate of food safety eligibility, while the remaining 5 facilities operated without a license.
And even with the licensed Lam Dao Company, they also produce bean sprouts containing toxic substances like other unlicensed facilities!
People need not only answers but also real commitments from the authorities to ensure that similar incidents do not happen again.
Without improved regulation, the fate of products labeled “clean” or “safe” will always be a big question mark.
Refunds, even financial compensation, are only temporary solutions and cannot compensate for the damage to health and the loss of consumer trust in the Bach Hoa Xanh system and the local authorities involved in this case.
The most practical action at this time is for the authorities to investigate the responsibilities of the individuals and organizations involved, handle them strictly according to the law, and rebuild trust through specific commitments.
People need to be assured that the food they consume every day is safe and that production facilities and businesses must comply with the law and ethics, and not pursue profit at all costs.
The food safety monitoring and management system needs to be tightened. From licensing production facilities, regular inspections, to handling violations, everything needs to be done with the highest sense of responsibility.
